Hiking
Kushal Bhatt
QA Specialist - Manual
Ahmedabad
Summary
Dedicated Quality Analyst with exceptional communication skills and a keen eye for detail, adept at uncovering and documenting software bugs. Achieved success by securing the client interview within the first month of probation. Proficient in various testing methodologies and skilled in crafting comprehensive test cases. Eager to embrace emerging technologies in the field of testing, guided by the motto: "Learn To Test and Test To Learn!"
Overview
5
5
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
QA Specialist
Spicules Technologies LLP
11.2023 - Current
- Monitored product standards and quality-control programs.
- Fixed identified issues to increase productivity and boost workflows.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Implemented process improvements to increase productivity in quality assurance operations.
- Performed tests and inspections to conform to established standards.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
QA Analyst
Samcom Technobrains Pvt Ltd.
03.2022 - 09.2023
- Proficient in Bug tracking tools and Project Management tools, including JIRA, Trello, Gitlab, Gitscrum, and Asana.
- Experienced in various testing techniques, such as Functional, Regression, Negative, Sanity, and Smoke testing.
- Skilled in Website and Mobile application testing, including Android, iOS, Ionic and Flutter-based applications.
- Demonstrated strong communication skills with a track record of successfully passing client interviews during probation (Real estate and AI-based projects).
- Capable of creating Product Requirement Documents (PRD) and Functional Requirement Documents (FRD) for specific projects. Proficient in creating and maintaining test cases to ensure effective testing.
- Able to identify the origin of bugs, whether they are in the frontend or backend.
- Experienced in testing APIs based on provided documentation (3 months of live project API testing).
- Precise in testing designs as per Figma or other design tools with an accuracy of 1 pixel.
- Skilled in daily client communication for Scrum and team activities.
- Worked on projects using both Agile and Waterfall methodologies.
- Familiar with projects in Real estate, Social media, Child mental health tracking applications, farm-based products, event management websites, and Hospitality and management software.
- Trained in Automation with Java and Selenium, capable of implementing simple automation for specific pages (requires OJT for project-specific effectiveness).
- Effective at providing suggestions and improvements from a user perspective.
- Attempted ISTQB foundation level exam.
- Successfully delivered applications and websites to production multiple times.
- Proficient in preparing and maintaining checklists for various testing methods.
- Skilled in presenting new ideas effectively.
- Capable of identifying crashes and implementing monkey testing as part of Stress testing.
- Self-motivated and able to work independently with minimal supervision.
Trainee
TOPS Technologies
08.2021 - 02.2022
- Learned Manual Testing during my tenure at TOPS Technologies.
- Worked on Test case Preparation for Telegram and Snapchat.
- Polished Presentation Skills and Communication.
- Successfully demonstrated the skills acquired during training.
Online Chat Representative
Effective Teleservices Pvt Ltd.
09.2020 - 07.2021
- Researched customer inquiries to provide accurate and up-to-date information.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Handled inbound customer chat conversations from various websites.
Customer Care Executive
Teleperformance (DIBS)
05.2020 - 09.2020
- Worked as content moderator for Helo application (Application like Tiktok).
- Moderated contents as per the Helo platform policy for English, Hindi and Gujarati languages.
- Moderated image, audio, video and comment section as per platform policies for English, Hindi and Gujarati languages.
- Worked with 80-85% success rate.
IT Assistant
Automotive Manufacturers Pvt Ltd.
04.2019 - 05.2020
- Responded to queries on phone, via email or through IT ticketing system.
- Installed and configured software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Sales Role:
- Tracking and monitoring of Lead to Prospect and Prospect to Sale/Order Booking.
- Tracking and Follow ups of all Sales Executives for daily calling requirements.
- Providing System generated Input Data (Beat Plan) to Sales force to contact likely customers.
- Follow up and Co-ordination with Customers, Sales Executives and Financier for payments.
- Monthly & Daily Review from – Lost and Found Report i.e. Lost customer in Competition
- Lost Sale Report – Common customer lost to Co-Dealer - Likely Loss Report – Alert to seniors for their efforts and extra support.
- M I S Reports. Assign Vehicle verification and Gate Exit & Call Log management.
Education
Secondary School Certificate -
Shree P V Modi High School
Rajkot 03.2010 - 03.2011
Higher Secondary Certificate -
Smt S K Pathak Vidyamandir
Rajkot 04.2011 - 04.2013
Bachelor of Engineering - Computer Science
B H Gardi College of Engineering And Technology
Rajkot 07.2013 - 08.2018
Skills
Manual test case preparation
Documentation skills
Test implementation
QA methodologies mastery
Data analysis
Quality Improvement
Project Management
Interests
Trekking
Gamer
Timeline
QA Specialist
Spicules Technologies LLP
11.2023 - Current
QA Analyst
Samcom Technobrains Pvt Ltd.
03.2022 - 09.2023
Trainee
TOPS Technologies
08.2021 - 02.2022
Online Chat Representative
Effective Teleservices Pvt Ltd.
09.2020 - 07.2021
Customer Care Executive
Teleperformance (DIBS)
05.2020 - 09.2020
IT Assistant
Automotive Manufacturers Pvt Ltd.
04.2019 - 05.2020
Bachelor of Engineering - Computer Science
B H Gardi College of Engineering And Technology
07.2013 - 08.2018
Higher Secondary Certificate -
Smt S K Pathak Vidyamandir
04.2011 - 04.2013
Secondary School Certificate -
Shree P V Modi High School
03.2010 - 03.2011
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