Summary
Overview
Work History
Education
Skills
Extra Curricular Accolades
Software
Interests
Timeline
Generic

Kushik Roy

Process Operation, Content Design and Data Analysis
Kolkata

Summary

Seeking a challenging full-time opportunity to utilize interpersonal skills, time management, and problem-solving abilities. Strong analytical, communication, and teamwork skills with a track record of quickly adapting to new environments. Excited to contribute to team achievements and enhance professional capabilities. Bringing a positive attitude and dedication to ongoing learning and development.

Overview

17
17
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Content Design and Data Analysis

Paperpedia Private Limited
09.2020 - Current
  • Primary and secondary research on consumer behavior, branding, and sales strategies, considering the client's project requirements, based on the client's project requirements, and analyzing the results.
  • Completed more than 15 research projects related to consumer behavior, brand promotion, and marketing strategy analysis based on quantitative survey.
  • Delivered insightful presentations to stakeholders that clearly articulated key findings from extensive market analyses, resulting in informed decision-making across departments.
  • Manage client queries and meet TAT to deliver fast and quality services.

Subject Matter Expert

HSBC Electronic Data Processing India Pvt. Ltd.
06.2018 - 09.2018
  • Client servicing, Client query management, and delivering reports based on client requirements using various internal process software.
  • Handling Entry Breaks based on client queries and derived solutions within a given TAT.
  • Suggest solutions for various client queries.

Senior Research Analyst and Trainer

Eximius Research
01.2016 - 06.2018
  • Handling and monitoring project delivery to clients, coordinating with clients, addressing client queries, and resolving issues related to the project.
  • Optimized research methodologies, resulting in more accurate and timely findings.
  • Collaborated with cross-functional teams for a holistic approach to research report delivery.
  • Enhanced team productivity with effective project management and prioritization of tasks.
  • Increased customer satisfaction rates with targeted improvements informed by detailed consumer feedback analysis.

Research Associates

Silverline Business Consultancy & Research
08.2013 - 12.2015
  • Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting research results for business operations, consumer behavior, branding, and marketing.
  • Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
  • Implemented standardized documentation practices across the team to enable easier collaboration between researchers.

Assistant Manager- Operation

AXIS BANK LTD
08.2010 - 02.2013
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy, and enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Reduced operational errors by conducting thorough check balances and audits.
  • Developed comprehensive reports on cash operations performance, providing valuable insights for decision-making processes.
  • Partnered with sales teams to provide support in achieving revenue targets through strategic client engagement initiatives.
  • Championed a customer-centric approach within the branch, consistently prioritizing clients'' needs when making decisions or offering solutions.

Business Development Manager-Bancassurance channel

SBI LIFE INSURANCE Co. P. LTD
08.2008 - 08.2010
  • Generated new business with marketing initiatives and strategic plans to meet cross-sale revenue for SBI branches in the assigned territory.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
  • Optimized issuance and claims processing workflows through proper documentation and verification maintaining accuracy standards.

Education

Post Graduate in Management - Marketing & Information Technology (IT)

Indus Business Academy
Greater Noida, India
04.2006 - 01.2008

Bachelor of Science - Botany

Calcutta University
Kolkata
04.2002 - 01.2005

Skills

    Operations management

    Payment processing

    Regulatory compliance

    Clerical banking support

    Customer service excellence

    Claims management

    Policy administration

    Analytical skills

    Research design

    SPSS software

    Survey design

    Competitive intelligence

Extra Curricular Accolades

  • Organizing Team Leader of Blue Ocean Strategy Game in URJA'2007.
  • Runners up in the competition “SPARDHA” on Diverse India.
  • Joint Winner of Intra College Finance Quiz'2006.

Software

SPSS

MS Office

Interests

Travelling

Music

Science and Adventure Series

Timeline

Content Design and Data Analysis

Paperpedia Private Limited
09.2020 - Current

Subject Matter Expert

HSBC Electronic Data Processing India Pvt. Ltd.
06.2018 - 09.2018

Senior Research Analyst and Trainer

Eximius Research
01.2016 - 06.2018

Research Associates

Silverline Business Consultancy & Research
08.2013 - 12.2015

Assistant Manager- Operation

AXIS BANK LTD
08.2010 - 02.2013

Business Development Manager-Bancassurance channel

SBI LIFE INSURANCE Co. P. LTD
08.2008 - 08.2010

Post Graduate in Management - Marketing & Information Technology (IT)

Indus Business Academy
04.2006 - 01.2008

Bachelor of Science - Botany

Calcutta University
04.2002 - 01.2005

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Kushik RoyProcess Operation, Content Design and Data Analysis