Kusum Rajput
Gurgaon
Summary
A meticulous and task driven individual with a hotel management degree seeking opportunities with organizations of repute.
Overview
10
10
years of professional experience
Work History
Front Office Executive
Saxo Group India Private Limited on CBRE
Gurgaon
11.2023 - Current
- Welcoming visitors ,clients ,employees,and managing the reception area .
- Handling Phone calls,emails,inquiries,and ensuring effective communication within the office .
- Assisting guests,providing information,and ensuring a positive first impression.
- Receiving ,sorting ,distributing mail and packages .
- Assisting with administrative tasks ,such as data entry,report generation.
- Managing attendance of all supporting staff .
- Addressing basic queries and concerns ,and redirecting more complex issues to the appropriate personnel .
- Managing and booking of all meeting rooms .
- Handling vendors
Front Office Executive & Guest Relation Executive
Accenture on JLL
New Delhi
09.2019 - 09.2023
- Handling all the visitors, leaderships at the reception including the vendors.
- Creating different kinds of ID badges for the visitors using VMS tool.
- Receiving ,Sorting ,distributing mail and packages.
- Managing booking of all the meeting and board rooms.
- Handling the process of creating business cards for all the MDs and leaderships.
- Managing attendance of all the supporting staff.
- Assisting duty manager in various daily facility operations.
Front Office Executive & Guest Relation Executive
Crowne Plaza Today Gurgaon
Gurgaon
11.2014 - 09.2019
- Ensuring a warm welcome for guests.
- Handling reservations and check-ins.
- Managing phone calls and correspondence.
- Addressing guest queries and concerns.
- Managing guest feedback and reviews.
- Coordinating special requests or arrangements .
- Building positive relationships with guests .
- Resolving issues to enhance guest satisfaction.
- Providing information about services and facilities.
- Collaborating with other departments for seamless guest experience .
Education
Bachelor of Hotel Management - Hotel Management
Amrapali Institute of Hotel Management
Haldwani ,Uttrakhand 09-2014
Skills
- Customer Service
- Client Handling
- Problem Solving
- Front Desk Management
- Multi Tasking
Accomplishments
• Awarded as the Face of the house in Crowne Plaza Today Gurgaon
• Awarded as the Star of the month of Crowne Plaza Today Gurgaon for the month of Feb-2017
• Awarded as the Highest En-roller of IHG membership for the month of Feb-2017 till July-2017
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Front Office Executive
Saxo Group India Private Limited on CBRE
11.2023 - Current
Front Office Executive & Guest Relation Executive
Accenture on JLL
09.2019 - 09.2023
Front Office Executive & Guest Relation Executive
Crowne Plaza Today Gurgaon
11.2014 - 09.2019
Bachelor of Hotel Management - Hotel Management
Amrapali Institute of Hotel Management
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