Kusuma Akhil
Hyderabad
Summary
Dedicated and highly skilled Network Security Engineer with 6 years of experience in delivering exceptional network security solutions and support. Adept at troubleshooting and resolving complex network issues, I have a proven track record of providing top-notch technical assistance to clients and ensuring their utmost satisfaction. My expertise spans Palo Alto TAC, Network devices like routers and switches, making me a versatile professional capable of managing diverse environments. With a strong commitment to proactive problem-solving and continuous improvement, I am eager to contribute my knowledge and skills to drive the success of your organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Network Engineer
Availity
Bengaluru
04.2024 - Current
- Configured and installed network hardware including routers, switches, and firewalls to enhance security and performance.
- Troubleshot complex network issues, reducing downtime and improving user satisfaction.
- Installed software updates on servers, routers, firewalls, and other network devices.
- Successfully integrated the Alkira solution into the network.
- Migrated the on-premises devices to the AWS cloud.
- Working on network devices like Palo Alto firewalls, F5, Infoblox, AWS cloud, Cisco ACIs, Aruba ClearPass, Citrix NetScalers, and Opengear etc.
Palo Alto TAC (Firewalls)
IOPEX Technologies
Bangalore
05.2022 - 03.2024
- Working with project Palo Alto Networks and completed certification PCNSE (Palo Alto Networks Certified Network Security Engineer).
- Spearheaded the resolution of network outage issues by effectively troubleshooting escalated cases and providing expert assistance to customers.
- Collaborated seamlessly with the engineering team to address software issues, actively engaging ETAC for critical issue testing and debugging.
- Demonstrated proficiency in utilizing a comprehensive suite of tools, including Grafana, Confluence, Wireshark, Fiddler, and Velocity, alongside internal tools like panTS, PPgraph, and Shorts for precise log analysis.
- Delivered global TAC support to Palo Alto product clients, encompassing next-generation Hardware/VM Firewalls, Panorama, and Global Protect VPN, ensuring client satisfaction and problem resolution through both voice and non-voice channels.
- Conducted thorough root cause analysis for a diverse range of issues by meticulously examining relevant logs via CLI and conducting deep packet analysis in Wireshark.
- Systematized the diagnosis and resolution of customer environment issues related to High Availability, User ID, URL filtering, security policies, APP-ID, and IPSEC VPN.
- Demonstrated an in-depth working knowledge of deploying, administering, and managing Palo Alto firewalls.
- Applied a proactive approach to understanding customer environments and replicating issues when necessary to ensure accurate problem diagnosis and resolution.
- Provided continuous technical support to ensure cases progressed in the right direction, maintaining a strong commitment to customer satisfaction and issue resolution.
- Exemplified exceptional case management skills by effectively handling escalations, critical cases, and SL1 high-priority customers within established SLA guidelines. Displayed a keen understanding of issue urgency and severity, taking ownership to prevent DSATs.
Network Security Engineer
CSS CORP
Hyderabad
12.2021 - 05.2022
- Worked with Project Z-SCALER and Completed certifications- Zscaler Certified Cloud Administrator Internet Access(ZCCA-IA) and Zscaler Certified Cloud Professional Internet Access(ZCCP-IA)
- Responsible for deploying, designing, configuring, maintaining and troubleshooting most of Network security implementations for global customers.
- Created firewall policies and updated to maintain network security.
- Assisting customers with URL filtering, DNS proxy and custom signatures
- Deploying SSL proxy for decryption of SSL traffic
- Created and maintained secure network, system and application components, minimising threats and risks.
- Analysed, solved and corrected issues on databases, networks, software and hardware in real-time.
Network Engineer
C L Infotech Private Limited
Banglore
09.2019 - 12.2021
- Expertly maintained Corporate LAN & WAN infrastructures to ensure optimal performance and security.
- Installed, configured, administered, and managed Switches, Routers, Firewalls, and Palo Alto devices.
- Conducted configuration and troubleshooting of access-lists (ACL’s) and static & default routing.
- Monitored and maintained network devices using internal tools, reported on performance, and promptly resolved issues.
- Proficiently managed VPN technologies such as IPsec and SSL with Palo Alto firewalls
- Ensured system security and reliability through the maintenance of device configurations and backups
- Handling L1 client Escalations related to maintaining networks, monitoring performances and resolved technical issues
- Collaborated with ISP vendors during link installation, upgrades, and link stability troubleshooting.
- Actively participated in project calls and collaborated with internal groups to gather detailed technical documentation and understand operational impacts.
Education
BSC - statistics
Sri Chaitanya degree & PG college
Godavarikhani2017
Intermediate - MPC
Trinity Junior College
karimnagar2014
SSC -
Rainbow Concept School
Godavarikhani2012
Skills
- Networking: Packet flow, TCP/IP, NAT, PAT, IPsec, SSL, ARP, DNS, DHCP, LDAP, Radius, SAML ,Routing, Switching
- Palo Alto: User-ID, App-ID, Content ID, Security Policy, SSL decryption, High Availability, Global Protect, VPN,IPSEC
- Security: DNS Security, Anti-Spyware, Antivirus, Vulnerability Protection, URL filtering, Wildfire Analysis, File Blocking
- Tools: Wireshark, Vshpere, Graffna, Jira,Tableau, Confluence
Certification
- PCNSE (Palo Alto Networks Certified Network Security Engineer)
- ZCCA-IA (Zscaler Certified Cloud Administrator Internet Access)
- ZCCP-IA (Zscaler Certified Cloud Professional Internet Access)
DECLARATION
- I hereby declare that above furnished information is correct up to the best of my knowledge and I bear the responsibility for the correctness of the above mentioned particulars
- Place:
- Date:
PERSONAL DETAILS
- Name: Kusuma Akhil
- Father's Name: Kusuma Kishtaiah
- DOB: 02-08-1997
- Mobile: 7396988331
- Email: akhilkusuma123@gmail.com
Languages
- English, Telugu, Hindi
Timeline
Senior Network Engineer
Availity
04.2024 - Current
Palo Alto TAC (Firewalls)
IOPEX Technologies
05.2022 - 03.2024
Network Security Engineer
CSS CORP
12.2021 - 05.2022
Network Engineer
C L Infotech Private Limited
09.2019 - 12.2021
BSC - statistics
Sri Chaitanya degree & PG college
Intermediate - MPC
Trinity Junior College
SSC -
Rainbow Concept School
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