Summary
Overview
Work History
Education
Skills
Certification
DECLARATION
PERSONAL DETAILS
Languages
Timeline
Generic
Kusuma Akhil

Kusuma Akhil

Hyderabad

Summary

Dedicated and highly skilled Network Security Engineer with 6 years of experience in delivering exceptional network security solutions and support. Adept at troubleshooting and resolving complex network issues, I have a proven track record of providing top-notch technical assistance to clients and ensuring their utmost satisfaction. My expertise spans Palo Alto TAC, Network devices like routers and switches, making me a versatile professional capable of managing diverse environments. With a strong commitment to proactive problem-solving and continuous improvement, I am eager to contribute my knowledge and skills to drive the success of your organization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Network Engineer

Availity
Bengaluru
04.2024 - Current
  • Configured and installed network hardware including routers, switches, and firewalls to enhance security and performance.
  • Troubleshot complex network issues, reducing downtime and improving user satisfaction.
  • Installed software updates on servers, routers, firewalls, and other network devices.
  • Successfully integrated the Alkira solution into the network.
  • Migrated the on-premises devices to the AWS cloud.
  • Working on network devices like Palo Alto firewalls, F5, Infoblox, AWS cloud, Cisco ACIs, Aruba ClearPass, Citrix NetScalers, and Opengear etc.

Palo Alto TAC (Firewalls)

IOPEX Technologies
Bangalore
05.2022 - 03.2024
  • Working with project Palo Alto Networks and completed certification PCNSE (Palo Alto Networks Certified Network Security Engineer).
  • Spearheaded the resolution of network outage issues by effectively troubleshooting escalated cases and providing expert assistance to customers.
  • Collaborated seamlessly with the engineering team to address software issues, actively engaging ETAC for critical issue testing and debugging.
  • Demonstrated proficiency in utilizing a comprehensive suite of tools, including Grafana, Confluence, Wireshark, Fiddler, and Velocity, alongside internal tools like panTS, PPgraph, and Shorts for precise log analysis.
  • Delivered global TAC support to Palo Alto product clients, encompassing next-generation Hardware/VM Firewalls, Panorama, and Global Protect VPN, ensuring client satisfaction and problem resolution through both voice and non-voice channels.
  • Conducted thorough root cause analysis for a diverse range of issues by meticulously examining relevant logs via CLI and conducting deep packet analysis in Wireshark.
  • Systematized the diagnosis and resolution of customer environment issues related to High Availability, User ID, URL filtering, security policies, APP-ID, and IPSEC VPN.
  • Demonstrated an in-depth working knowledge of deploying, administering, and managing Palo Alto firewalls.
  • Applied a proactive approach to understanding customer environments and replicating issues when necessary to ensure accurate problem diagnosis and resolution.
  • Provided continuous technical support to ensure cases progressed in the right direction, maintaining a strong commitment to customer satisfaction and issue resolution.
  • Exemplified exceptional case management skills by effectively handling escalations, critical cases, and SL1 high-priority customers within established SLA guidelines. Displayed a keen understanding of issue urgency and severity, taking ownership to prevent DSATs.

Network Security Engineer

CSS CORP
Hyderabad
12.2021 - 05.2022
  • Worked with Project Z-SCALER and Completed certifications- Zscaler Certified Cloud Administrator Internet Access(ZCCA-IA) and Zscaler Certified Cloud Professional Internet Access(ZCCP-IA)
  • Responsible for deploying, designing, configuring, maintaining and troubleshooting most of Network security implementations for global customers.
  • Created firewall policies and updated to maintain network security.
  • Assisting customers with URL filtering, DNS proxy and custom signatures
  • Deploying SSL proxy for decryption of SSL traffic
  • Created and maintained secure network, system and application components, minimising threats and risks.
  • Analysed, solved and corrected issues on databases, networks, software and hardware in real-time.

Network Engineer

C L Infotech Private Limited
Banglore
09.2019 - 12.2021
  • Expertly maintained Corporate LAN & WAN infrastructures to ensure optimal performance and security.
  • Installed, configured, administered, and managed Switches, Routers, Firewalls, and Palo Alto devices.
  • Conducted configuration and troubleshooting of access-lists (ACL’s) and static & default routing.
  • Monitored and maintained network devices using internal tools, reported on performance, and promptly resolved issues.
  • Proficiently managed VPN technologies such as IPsec and SSL with Palo Alto firewalls
  • Ensured system security and reliability through the maintenance of device configurations and backups
  • Handling L1 client Escalations related to maintaining networks, monitoring performances and resolved technical issues
  • Collaborated with ISP vendors during link installation, upgrades, and link stability troubleshooting.
  • Actively participated in project calls and collaborated with internal groups to gather detailed technical documentation and understand operational impacts.

Education

BSC - statistics

Sri Chaitanya degree & PG college
Godavarikhani
2017

Intermediate - MPC

Trinity Junior College
karimnagar
2014

SSC -

Rainbow Concept School
Godavarikhani
2012

Skills

  • Networking: Packet flow, TCP/IP, NAT, PAT, IPsec, SSL, ARP, DNS, DHCP, LDAP, Radius, SAML ,Routing, Switching
  • Palo Alto: User-ID, App-ID, Content ID, Security Policy, SSL decryption, High Availability, Global Protect, VPN,IPSEC
  • Security: DNS Security, Anti-Spyware, Antivirus, Vulnerability Protection, URL filtering, Wildfire Analysis, File Blocking
  • Tools: Wireshark, Vshpere, Graffna, Jira,Tableau, Confluence

Certification

  • PCNSE (Palo Alto Networks Certified Network Security Engineer)
  • ZCCA-IA (Zscaler Certified Cloud Administrator Internet Access)
  • ZCCP-IA (Zscaler Certified Cloud Professional Internet Access)

DECLARATION

  • I hereby declare that above furnished information is correct up to the best of my knowledge and I bear the responsibility for the correctness of the above mentioned particulars
  • Place:
  • Date:

PERSONAL DETAILS

  • Name: Kusuma Akhil
  • Father's Name: Kusuma Kishtaiah
  • DOB: 02-08-1997
  • Mobile: 7396988331
  • Email: akhilkusuma123@gmail.com

Languages

  • English, Telugu, Hindi

Timeline

Senior Network Engineer

Availity
04.2024 - Current

Palo Alto TAC (Firewalls)

IOPEX Technologies
05.2022 - 03.2024

Network Security Engineer

CSS CORP
12.2021 - 05.2022

Network Engineer

C L Infotech Private Limited
09.2019 - 12.2021

BSC - statistics

Sri Chaitanya degree & PG college

Intermediate - MPC

Trinity Junior College

SSC -

Rainbow Concept School

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