K Vinay Kumar
SME
Bengaluru,KA
Summary
Driven by strong analytical skills and expertise in subject matter, I significantly enhanced team performance and efficiency at Dunzo through strategic SOP revamps and targeted training programs.
Overview
4
4
years of professional experience
Work History
SME
Dunzo
2 2020 - 4 2024
- Handling internal and outsourcing team of 20-25 members and be responsible for the team meeting their KPI`s.
- Identifying operational hacks to smoothen process and SOP revamping.
- Monitor team performance with weekly audits and guide towards progressive improvements. Identify opportunities for additional training & development.
- Provide reports to the senior management highlighting the performance using Tableau and Redash.
- Strategies to improve business metrics, roaster planning &workflow management.
- Highlighting the problem points during the life cycle of the task and come up with the projects. Action plans to solve the problems and increase efficiency.
Senior Associate
Foodpanda
10.2017 - 09.2019
- Trained and supported new team members, maintaining culture of collaboration.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Completed daily logs for management review.
Customer Service Executive
Vertex
08.2015 - 08.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound & outbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Education
Bachelor Of Science -
JKC College
GunturIntermediate
Narayana Junior College
Kurnool SSC
National English Medium High School
Adoni Skills
Training and mentoring
Strong analytical skills
Expertise in subject matter
Languages
English,hindi, telugu, kannada
Timeline
Senior Associate
Foodpanda
10.2017 - 09.2019
Customer Service Executive
Vertex
08.2015 - 08.2017
SME
Dunzo
2 2020 - 4 2024
Bachelor Of Science -
JKC College
Intermediate
Narayana Junior College
SSC
National English Medium High School
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