Ladeep Kumar
Delhi
Summary
Results-driven SR Operation Head skilled in managing sales operations and enhancing performance. Coordinates cross-functional teams to optimise workflow and achieve targets. Provides insights through market analysis and performance monitoring. Engages stakeholders effectively and leads teams to navigate operational challenges, prioritising service quality and customer satisfaction.
Overview
17
17
years of professional experience
Work History
SR OPRATION HEAD
PREM IMPEXX
Ghaziabad, Uttar Pradesh
03.2018 - 04.2026
- Managing daily sales operations and ensuring smooth workflow
- Monitored sales performance against targets and KPIs to identify areas for improvement
- Prepared sales, MIS, and performance reports to provide actionable insights for stakeholders
- Coordinated operations between sales, marketing, finance, and logistics teams to streamline processes
- Analyzing market trends and sales performance for business growth
- Supporting sales teams with operational planning and strategy
- Managing order processing, invoicing, and customer coordination
- Improving sales processes to increase efficiency and productivity
- Forecasting sales and preparing business performance reports
- Training and guiding sales executives on operational procedures
- Ensuring timely resolution of customer and sales-related issues
- Maintaining inventory coordination and dispatch tracking
- Developing sales policies and implementing operational standards
- Managing vendor, distributor, and channel partner coordination
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
Sourcing Manager
THREE CLOTHING PVT LTD
NOIDA, Uttar Pradesh
01.2014 - 01.2018
- Established relationships with suppliers to enhance performance and ensure contract compliance.
- Negotiated and resolved disputes with suppliers, utilising problem-solving techniques to reach satisfactory outcomes.
- Coordinated with internal departments to understand procurement needs and specifications, ensuring accurate fulfilment of requirements.
- Coordinated communication between internal stakeholders and suppliers to quickly address issues and sustain supply continuity.
- Developed contract management plans to enhance supplier performance and resolve recurring issues.
- Collaborated with cross-functional teams to understand material requirements and ensure alignment with business goals.
- Analysed spending patterns and identified opportunities for cost reduction across various categories.
SR OFFICER PURCHASE
GROVERSONS APPAREL PVT LTD
04.2009 - 12.2013
- Developed detailed reports for senior management, highlighting operational performance and strategic recommendations.
- Reviewed and updated operational procedures, ensuring alignment with current best practices and regulatory requirements.
- Monitored compliance with health and safety regulations, fostering a safe environment and minimising workplace accidents.
- Led team of junior officers, enhancing operational efficiency through effective leadership and guidance.
- Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
Education
MBA - MARKETING & FINANACE
Maharishi Dayanand University
Rohtak, IN-HR01-2013
Bachelor of Arts - BA
Delhi University
New Delhi, IN-DL01-2011
Skills
- Sales operations
- Performance monitoring
- Market analysis
- Inventory management
- Order processing
Languages
English
Advanced
C1
Hindi
Advanced
C1
Punjabi
Elementary
A2
Hobbies and interests
- BADMINTON AND SINGING
Timeline
SR OPRATION HEAD
PREM IMPEXX
03.2018 - 04.2026
Sourcing Manager
THREE CLOTHING PVT LTD
01.2014 - 01.2018
SR OFFICER PURCHASE
GROVERSONS APPAREL PVT LTD
04.2009 - 12.2013
MBA - MARKETING & FINANACE
Maharishi Dayanand University
Bachelor of Arts - BA
Delhi University