Lagnojita Majumder

Specialize in Non-IT recruitments across sectors such as manufacturing, construction, engineering, FMCG, and healthcare. (Mid-Level to Senior Level)

- Utilize various sourcing methods such as job boards, social media, networking, and employee referrals to identify and attract potential candidates.
- Develop and maintain a pipeline of qualified candidates for future hiring needs.
- Review resumes and applications to identify suitable candidates.
- Conduct initial phone or video interviews to assess candidates' skills, experience, and cultural fit.
- Schedule and coordinate interviews between candidates and hiring managers.
- Provide timely feedback to candidates throughout the interview process.
- Assist hiring managers in developing job descriptions and interview questions.
- Conduct in-depth interviews and evaluate candidates based on the requirements and competencies of the role.

• Managing large amounts of inbound and outbound calls in
  a timely manner.
• Following call center “scripts” when handling different
  topics.
• Identify customers’ needs, clarify information, research
  every issue, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by
  taking the extra mile.
• Keep records of all conversations in our call center
  database in a comprehensible way.
• Frequently attend educational seminars to improve
  knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responsible for solving queries of US Customers through
  Emails. Resolve tickets through emails.
• Provide exceptional customer support while
  communicating and assisting customers.
• Perform problem research and testing when necessary.
• Deliver high quality and timely resolutions to problems.
• Identification of critical cases and then routing it to the
  correct department for immediate assistance.
• Supported OJT teams as Floor Walker.