LAHOOTH VASHIQUE IMRAHN H
Bengaluru
Summary
Seller Support Associate with 3 years of experience in providing proficiency, commitment and productivity to online sellers. Exceptionally strong performance working independently or in team environments. Specializes in building client relationships and exceeding core metrics for service.
Experienced Web Developer with passion for creating attractive and interactive websites meeting customer needs and exceeding expectations. Well-versed in developing custom WordPress themes and plugins. Excels in HTML, CSS, JavaScript and PHP development.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
1824
1824
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Seller Partner Support
Amazon Development Centre
Bangalore
01.202 - Current
- The Seller Support Associate acts as the primary interface between Amazon and our business partners
- The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform
- The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role
- A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
Technical Support
TechMahindra
Chennai
11.2020 - 07.2021
- Joined as Technical Support Associate for Australian process
- Job responsibilities include resolving customer issues related to their network and modem
- Troubleshooting modem and analyzing for any network issues
- Increased client satisfaction by delivering tailored technical support and resolving complex issues promptly.
- Increased customer satisfaction, providing high-quality technical support and solutions.
- Smoothed registration processes, offered technical support, and organized paperwork.
- Developed post-sale technical processes for installation and technical support.
- Developed comprehensive training materials to facilitate onboarding of new technical support team members.
- Increased user satisfaction by providing timely technical support and troubleshooting assistance.
Web Designing Developer
Appko Technologies
Chennai
12.2015 - 11.2017
- Platform on Web Developing- PHP, XAMPP, SQL (backend / database), APACHE
- Handled two projects as part of the job role (e-commerce)
- Online shopping project GoForFish)
- For an private badminton club MRC Harmony)
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
- Debugged complex software issues, leading to a more stable product release.
- Developed software for desktop and mobile operating systems.
- Built databases and table structures for web applications.
- Corrected, modified and upgraded software to improve performance.
Education
B.E in Electronics and Communication Engineering -
P.S.R.engineering College
Sevalpatti 01.2010 - 05.2014
Skills
Apache
PHP
SQL
HTML
Python
Excel
CSS
Swift
Certification
Pursuing the certification on Post Graduate programming in Data science and analytics
Timeline
Technical Support
TechMahindra
11.2020 - 07.2021
Web Designing Developer
Appko Technologies
12.2015 - 11.2017
B.E in Electronics and Communication Engineering -
P.S.R.engineering College
01.2010 - 05.2014
Seller Partner Support
Amazon Development Centre
01.202 - Current
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