LAKSHENDRA SHARMA
Dehradun
Summary
A driven MBA student seeking opportunities to secure a position wherein I can apply my business management skills to contribute effectively for organization's growth. I aspire to stand through commitment, sincerity and professionalism.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Recruitment Coordinator
TrueBlue India LLP
Gurugram
05.2021 - 04.2022
- Worked as a recruitment coordinator for client Goodyear Tires for US and Canada process for backend operations in hiring of candidates through events creation, email campaigns, and job postings using Springboard, Craigslist, Job Spyder and CRM tools. Being the SME of my process trained new recruits on the process and developed SOP's.
Customer Service Associate
FIS Global
Gurugram
09.2020 - 02.2021
- Worked for US clients Walmart and Uber for after sales service in their prepaid debit and gift card cards segment, dispute resolution and banking frauds.
- Consulted and resolved queries of customers using Salesforce and Avaya.
Education
MBA - Strategy & Consulting
UPES
Dehradun05-2024
BBA - Marketing
Graphic Era University
Dehradun07-2020
High School Diploma -
St. Joseph’s Academy
Dehardun05-2017
Secondary School Certificate -
St. Joseph’s Academy
Dehradun05-2015
Skills
- Process Adherence
- Interpersonal skills
- Collaboration and teamwork
- Emotional Intelligence
- Critical Thinking
- Strategic Planning
- Data Visualization
- Strong presentation skills
- MS Office Suite
(Excel, PowerPoint, Word)
- Data Modelling with MS Power BI
- Database Research and Analysis
- Financial Modelling with MS Excel
- Statistical Analysis with Minitab
- Lean Six Sigma Green Belt
Certification
- Advanced certification in Marketing Design and Strategy from London School of Business and Finance in January 2024
- MS Power BI Certification from Skill Nation in Feb 2024
- Lean Six Sigma Green Belt Certification with KPMG in Feb 2024
Trainings and Projects Undertaken
- (KPMG Capstone Live Project, 2023)
Oct 2023 TO Dec 2023, Conducted a comprehensive assessment of our client's loyalty program, analyzing gaps relative to industry leading loyalty programs. Did competitive benchmarking , customer journey mapping and created User persona for the brand. Identified and reccommended enhancements to improve customer acquisition, customer retention and overall brand experience which was accepted by our client.
- (MBA Internship)
June 2023 to Aug 2023, Gensol Electric Vehicles Private Limited, Pune, Maharashtra
Conducted extensive market research research for data of electric vehicle market in India analyzed EV industry trends for competitive analysis and formulating product launch strategies. Successfully completed mini project involving and integration of a customer-centric chatbot for after-sales service on WhatsApp. Demonstrated Strong research, Analytical skills, Communication skills, and Technical skills.
- (BBA Internship)
June 2019 - July 2019, Map my study by PAC Asia, Dehradun, Uttarakhand, Conducted market surveys of college and coaching going students regarding the quality of education provided by their respected institutions and the students aspirations to study abroad. Prepared presentations for or company’s student counseling programs.
Extra Curricular Achievements
- 3rd prize in Intra college marketing quiz (MARQUIZ) at Udyam Business Fest at UPES, 2023
- Member of Public Relations / Outreach team in the college Marketing Committee (GEMS) for Udyam Business Fest at UPES, 2023
- Member of organizing team in college annual fest (GRAFEST) at Graphic Era Deemed university, 2019
- Member of the Organizing Committee at Graphic Era Deemed university, 2017-19
- 1st prize in Intra college Photography competition at Graphic Era university, 2017
- 1st prize in Intra school Short Filmmaking competition, 2016
Timeline
Recruitment Coordinator
TrueBlue India LLP
05.2021 - 04.2022
Customer Service Associate
FIS Global
09.2020 - 02.2021
MBA - Strategy & Consulting
UPES
BBA - Marketing
Graphic Era University
High School Diploma -
St. Joseph’s Academy
Secondary School Certificate -
St. Joseph’s Academy
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