Lakshit Rawal
Noida
Summary
Dynamic learning service specialist with expertise in training needs analysis and data-driven performance enhancements. Proven ability to develop customized training solutions that elevate team capabilities. Committed to creating engaging learning environments and utilizing Salesforce skills to achieve operational excellence.
Overview
5
5
years of professional experience
Work History
Learning Service Specialist / Product Trainer
TELUS Digital
05.2024 - Current
- Coordinated end-to-end delivery of enterprise learning programs for real estate technology and trust & safety business units, ensuring alignment with organizational goals.
- Facilitated onboarding and upskilling programs for new hires and existing employees across multiple lines of business, improving workforce readiness.
- Partnered with operations QA team leads and clients to define learning requirements and deliver tailored training solutions.
- Collaborated with clients and quality teams to standardize operational processes and conduct calibrations, enhancing overall learning outcomes.
- Developed Looker Studio dashboards to monitor QA metrics and training effectiveness, enabling data-driven performance improvements.
- Coordinated with global stakeholders across APAC, Europe, and North America to ensure smooth execution of learning initiatives.
- Presented training outcomes, business updates, and improvement initiatives during weekly, monthly, and quarterly reviews.
Subject Matter Expert (SME)
TELUS Digital
05.2023 - 05.2024
- Guided data annotation practices to resolve complex queries, enhancing overall quality outcomes.
- Collaborated with cross-functional teams to streamline annotation workflows, increasing operational effectiveness.
- Led quality assurance initiatives that reduced error rates by 25% across projects.
- Trained new hires and facilitated upskilling sessions to strengthen team capabilities.
Annotation Analyst (RMX)
TELUS Digital
03.2022 - 05.2023
- Annotated and labeled large datasets to provide high-quality data for accurate analysis.
- Enhanced accuracy of machine learning models, contributing to more effective real estate solutions.
- Conducted thorough reviews to maintain data integrity and reliability across projects.
- Created 3D 360 home tours to effectively showcase properties.
Summer Intern - Roto Artist
Zee Studios
Jaipur
12.2021 - 02.2022
- Utilized Nuke and Silhouette to create high-quality shots, contributing to improved project outcomes.
- Collaborated with senior artists to enhance rotoscoping techniques, ensuring visual consistency across projects.
- Utilized Nuke and Silhouette to create high-quality shots, contributing to improved project outcomes.
- Applied professional VFX workflows in practical tasks, reinforcing understanding of industry standards.
Education
Diploma -
Zee Institute of Creative Arts
Jaipur01-2022
Higher Secondary - PCMB
NIOS
Rajasthan01-2020
Skills
- Training coordination
- Stakeholder engagement
- Program evaluation
- Data analysis
- Gamification strategies
- Compliance training
- Cross-functional collaboration
- Customer engagement
- Stakeholder engagement
- Microsoft office suite proficiency
- Microsoft office suite proficiency
Languages
- Hindi
- English
Tools And Platforms
- Zendesk
- Unify
- Salesforce Service Cloud
- Salesforce Commerce Cloud
- Magento
- Shiprocket
- PayPal
- Amex
- Forter
- Radial
- OMS
- Adyen
- Afterpay
- Shopify
- Crew
- SAP
- Microsoft Office Suite
- Google Workspace
Timeline
Learning Service Specialist / Product Trainer
TELUS Digital
05.2024 - Current
Subject Matter Expert (SME)
TELUS Digital
05.2023 - 05.2024
Annotation Analyst (RMX)
TELUS Digital
03.2022 - 05.2023
Summer Intern - Roto Artist
Zee Studios
12.2021 - 02.2022
Diploma -
Zee Institute of Creative Arts
Higher Secondary - PCMB
NIOS