Lakshmi J Narayanan
Site Leader & Dir.
Bangalore
Summary
- A new Permanent Resident of Canada looking for a suitable opportunity in Vancouver, BC.
- A balanced and committed leader with strong experience in managing global customer support, HR, Operations & IT with a foundation in technology (software).
- 13 Years of experience working with a Canada based organization.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
- Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Managing Director – India Operations
Rideau Technology Services India (Engage2Excel)
Bangalore
04.2010 - Current
- Site leader responsible for all support functions in India division of Rideau, Canada
- Manage HR including Recruiting & Payroll, Finance, Legal, Facilities and Administration
- Played a key role in growing India division to over 60 employees
- Responsible for offshore service delivery (IT, Recruitment & Customer support) by working closely with Rideau’s global stakeholders in Canada and the USA and by providing the support needed to the India based teams to ensure services delivered out of the India office meet and exceed stakeholder expectations
- Directly responsible for 14-member global client services team, based in India, offering email and chat-based customer support services to Rideau’s global clients
- Target is to achieve high & measurable customer satisfaction levels by efficient handling of support tickets and by providing quick resolution to customer queries and issues
- Responsible for sourcing and fulfillment of reward product & gift card orders placed by clients on Rideau’s local and global employee rewards platform.
Software Consultant
Adea Technologies Pvt. Ltd.
04.2009 - 03.2010
- Primary coordinator for managing all Project Support requirements related to client’s (Trilogy) product - Artemis
- Responsible for design, development, and testing of new product features.
Software Engineer
Agile Labs Pvt. Ltd.
06.2008 - 04.2009
- Part of development team for Axpert – an enterprise application platform with focus on graphical user interface (GUI) development using Delphi 7 and VB 6.0.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations
Senior Systems Analyst/Software Consultant
Sonata Software Limited
02.2004 - 04.2006
- Part of development team supporting the client’s (TNT Express Worldwide) delivery & collection planning system using Delphi 7.
Independent Software Consultant
06.2000 - 03.2003
- Worked on multiple HR and hospital management systems for multiple clients including Hindustan Lever, Novartis, Kovai Medical Centre in VB, Fortran & SQL.
Education
Postgraduate Program in Management For Executive -
Great Lakes Institute of Management
Chennai 08.2016 - 07.2017
Skills
Operations management
undefinedEducation Certifications
- Postgraduate Program in Management for Executives with specialization in Operations, Great Lakes Institute of Management, India, 2016-17
- Certificate Program for in Management, Dale Carnegie Finishing School, India, 2007-2008
- Master of Computer Applications (MCA), Indira Gandhi National Open University, 2000-2003
- Bachelor of Science (Computer Science), Avinashilingam University, India, 1997-2000
Dance & Music
A passionate trained contemporary dancer, enjoys choreography and performances at communities and events.
Timeline
Postgraduate Program in Management For Executive -
Great Lakes Institute of Management
08.2016 - 07.2017
Managing Director – India Operations
Rideau Technology Services India (Engage2Excel)
04.2010 - Current
Software Consultant
Adea Technologies Pvt. Ltd.
04.2009 - 03.2010
Software Engineer
Agile Labs Pvt. Ltd.
06.2008 - 04.2009
Senior Systems Analyst/Software Consultant
Sonata Software Limited
02.2004 - 04.2006
Independent Software Consultant
06.2000 - 03.2003
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