LAKSHMINARAYAN Y
Bangalore
Summary
Certified Scrum Master with background in managing cross-functional teams to deliver complex projects within set timelines. Demonstrated skill in facilitating daily scrums, sprint planning, and backlog grooming while collaborating with product owners to align team efforts towards business goals. Committed to improving team efficiency, enhancing communication, and promoting a culture of continuous improvement. Successfully steered previous organizations towards agile methodologies by fostering an environment of transparency and trust.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Scrum Master
EF
Bangalore
04.2023 - Current
- Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.
- Coached stakeholders on their roles in the Scrum process and how to best support the team's success.
- Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
- Organized meetings between stakeholders from different departments to discuss potential solutions or strategies.
- Collaborated with other Scrum Masters across teams to ensure consistency in processes and tools used.
- Provided guidance to Product Owners regarding Agile principles and best practices for managing product backlogs.
- Monitored progress of sprints, providing visibility into project status for stakeholders.
- Worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases.
- Kept up-to-date with industry trends in agile software development methods.
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
- Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
- Removed impediments and protected team members from interruptions and distractions to maximize productivity.
- Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
- Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
- Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
Team Lead
TEKsystems
Bangalore
03.2017 - 03.2023
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Monitoring and management of ITSM ServiceNow queue (dashboard and reporting) and prioritization of P1 and P2 tickets
- Ability to get the right support team based on the incident and Perform escalation to ensure quick resolution of the incident
- Conducted thorough root cause analysis investigations to identify and eliminate the underlying causes of recurring incidents
- Conduct post implementation reviews for failed change and Conduct Change management meetings / CAB / ECABs maintain change calendars and ensure we do not have conflicting changes on the same CI at the same time communicate the impact of the change to all relevant teams to avoid unnecessary incidents
- Maintained comprehensive incident documentation, providing a valuable knowledge base for future reference and continuous improvement
- Developed and monitored key performance indicators (KPIs) to assess incident response times, resolution rates, and overall service quality
- Manage change management activities including change impact assessments on the project and monitoring and assessment of the performance and success of business readiness change management activities upon the project and/ or activity completion
- Created change requests for decommission of distribution points and followed by SDLC and agile methodologies
- Managed Incident management bridge calls with support teams, on call support application teams and management
- Collaborated with cross-functional teams to implement CMDB best practices, resulting in improved change management processes and increased operational efficiency
- Implemented proactive strategies for identifying potential problems before they escalate into incidents, reducing overall service disruptions
- Established a knowledge-sharing culture by documenting and disseminating lessons learned from problem resolution to enhance the team's collective expertise
- Worked at various levels-Development on IM/CM/SR/PM/CMDB/PM/KM modules and debugging
- Led initiatives for continuous improvement in problem management processes, resulting in increased system stability and enhanced end user satisfaction.
Process Associate
Genpact
Bangalore
02.2016 - 03.2017
- Operating systems: Android, IOS, Win XP, Win Vista, Win 7, Win 8 & Win 10
- Mail configuration in Mac using exchange troubleshooting outlook
- Adding users to Distribution list and account lockout issues
- Microsoft Exchange Server related issue and VPN
- Prepare monthly Dashboards and shared it with management/Client
- Handling Network related issues
- Assessed products or services to evaluate conformance with quality standards
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Marketing & Testing Engineer
Vijay Engineers
Bangalore
11.2014 - 11.2015
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans
- Planned marketing initiatives and leveraged referral networks to promote business development
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters
- Completed in-depth reviews of market conditions and customer preferences
- Mainly worked on PCB maintenance and designing for industrial equipment.
Education
Master of Science - Computer and Information Sciences
VIT University
Vellore, IndiaBachelor of Science - Electronics and Communications Engineering
P C Jabins Science College
Hubli, IndiaSkills
- Infrastructure Management
- SCCM
- Work Planning and Prioritization
- ITIL
- Certified Scrum Master
- ITSM
- Incident, Change and Problem Management
- CMDB
- Vendor Relationship Management
- Resource allocation and Management
- Continuous Process Improvement
- Project Management
Certification
- ITIL, 06/01/2023
- PROJECT MANAGEMENT, 02/01/2024
- Certified Scrum Master, 001659245, 06/01/2024, Scrum Alliance
Timeline
Scrum Master
EF
04.2023 - Current
Team Lead
TEKsystems
03.2017 - 03.2023
Process Associate
Genpact
02.2016 - 03.2017
Marketing & Testing Engineer
Vijay Engineers
11.2014 - 11.2015
Master of Science - Computer and Information Sciences
VIT University
Bachelor of Science - Electronics and Communications Engineering
P C Jabins Science College
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