Lakshmi Prasanna Badana
Analyst III Infrastructure services
Srikakulam,AP
Summary
Professional. Want to acquire a position in an organization where I can create opportunities, challenge my limits, and ensure effective contribution of my technical skills thereby serving as a competent professional.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ANALYST III INFRASTRUCTURE SERVICE
DXC Technology
08.2022 - Current
- Provided technical support and troubleshooting to end users accessing applications/Desktops via Citrix, support to end-users for Citrix-related issues, troubleshooting problems and escalating complex issues to higher support levels when necessary.
- I specialize in Incident Analysis using advanced Excel techniques, particularly for Critical Billing Operations. My focus on these intricate processes directly influences our team's recognition among the delivery.
- Maintaining the qualitative updates over incidents, constantly guiding the team to provide smart resolutions to the end users.
- Publish Application/Desktop to users using Citrix studio.
- Managing Persistent and Non-Persistent Desktop and Delivery the Persistent VDIs to end users via Service Requests.
- Install required Applications, related patches on the VDIs via Software Centre and troubleshooting all the SCCM related Issues.
- Installation of application in test and live Citrix environment.
- Performing health checks of cloud connectors.
- Responsible for Resolving P1 & P2 priority tickets and providing RCA.
- Performing daily health checks/maintenance activities such as server status, registration state and monitoring disk space usage.
- Creating Knowledge base documents/SOPs for repeated problems.
- Monitored server performance using Citrix Director to identify issues or potential areas of improvement.
- Configuring Alerts through the Citrix Director.
- Promptly response to incidents reported by users via service now ticketing tool.
- Provide support to various customers for managing Citrix cloud and application deployment in Citrix servers.
- Good Knowledge on VMWARE and WINDOWS administration (VC Monitoring, Disk Expansion, Disk addition, VM Decommission, Windows server patching related activities, Disk Cleanup, Troubleshooting high CPU Issues).
- Analyzed complex infrastructure data to identify trends and optimize service delivery processes, enhancing operational efficiency.
- Collaborated with cross-functional teams to implement system improvements, resulting in streamlined workflows and reduced response times.
- Developed and maintained documentation for infrastructure services, ensuring compliance with industry standards and enhancing knowledge transfer.
- Utilized monitoring tools to assess infrastructure performance, providing actionable insights that improved system reliability and availability.
Education
BCA - Computer Applications
Aditya Degree College
1 2022
Intermediate - BiPC
Sri Chaitanya Junior College
1 2019
SSC -
Geethanjali Public School
1 2017
Skills
Citrix support
Incident analysis
VDI management
SCCM troubleshooting
Health checks
P1 and P2 ticket resolution
ServiceNow ticketing
Citrix cloud management
Server performance monitoring
MS Excel
Time management
Team collaboration and leadership
Certification
- Azure Fundamentals (AZ-900)
- Oracle Certified Foundation Associate
Personal Information
Disclaimer
I hereby declare that all the details furnished here are true to best of my knowledge and belief.
Timeline
ANALYST III INFRASTRUCTURE SERVICE
DXC Technology
08.2022 - Current
BCA - Computer Applications
Aditya Degree College
Intermediate - BiPC
Sri Chaitanya Junior College
SSC -
Geethanjali Public School