Jira
A certified and strategic Scrum Master (CSM) with 8 years of experience in IT, including 7 years into Scrum Master/Agile Coach . I excel in enhancing collaboration across global, cross-functional teams while driving Agile adoption. My expertise spans Healthcare, Retail, E-commerce, Telecom, and served top clients like AT&T, Astrazenca and Vodafone.
Increased team velocity by 25% over 3 sprints by removing blockers and improving backlog refinement.
● Reduced sprint spillover by 40% in 2 months through better estimation and improved sprint planning.
● Delivered 95% of sprint goals on time for 6 consecutive sprints. ● Cut sprint planning time by 30% by introducing a pre-refinement process.
● Decreased average cycle time by 20% through workflow automation and daily WIP tracking.
● Increased team predictability score by 15% by introducing sprint goal tracking metrics.
● Improved team engagement score by 18% in quarterly surveys through team retrospectives and peer recognition.
● Reduced team member turnover by 50% by facilitating conflict resolution and career path alignment.
● Enabled 2x faster releases (from bi-monthly to monthly) by enhancing CI/CD pipeline collaboration.
● Increased deployment frequency by 40% by reducing QA bottlenecks and promoting test automation.
Scrum master
Scrum events
Scrum framework expertise
Stakeholder management
Retrospective analysis
User story creation
Customer interaction
Agile & Scrum Methodologies
Kanban
Agile Metrics
● Recognized by senior leadership for successfully coaching 3 cross-functional teams to adopt Scrum within 60 days.
● Awarded "Team Hero" for maintaining 100% sprint goal achievement during a high-pressure product launch.
● Led Agile rollout across 5 departments, resulting in 35% improvement in delivery timelines—praised in executive town hall.
● Named Agile Coach of the Quarter after helping 4 teams increase sprint velocity and reduce cycle time by 20%.
● Earned internal spotlight mention for enabling the first successful SAFe PI Planning session across 3 teams.
● Introduced a mentorship program for junior Scrum Masters, now adopted company-wide—recognized by HR.
● Instrumental in a culture shift toward Agile mindset, highlighted during company-wide Agile retrospectives. ● Created an Agile playbook used by 7+ teams, praised by leadership as a key resource for scaling Agile practices.
Jira
Confluence
Trello
Azure Devops
My Sql
Gitlab
Certified Scrum Master by Scrum alliance
Project 1: Self-Checkout System – E-commerce Platform
As a Scrum Master , led the development of a seamless self-checkout system to enhance customer experience by enabling quick cart reviews, discount application, and secure payment processing without direct support interaction. Collaborated with cross-functional teams (engineering, design, marketing) to define requirements, create product roadmaps, and ensure timely delivery.
Key Achievements:
● Feature Development: Delivered features including user-friendly cart review, multi-method payment integration, and real-time order notifications, catering to both new and returning customers. Reduced checkout time by 40%, increasing conversion rates by 25% and boosting revenue by $92K annually.
● User Research & Optimization: Conducted user research and tracked KPIs (e.g., cart abandonment, conversion rates) to optimize workflows and boost customer satisfaction. Lowered cart abandonment rates by 15%, leading to a revenue uplift of ~$91K per year.
● Agile Execution & Collaboration: Executed Agile methodologies, prioritized the backlog, and facilitated cross-functional collaboration for project success. Accelerated feature releases by 35%, reducing time-to-market by 3 months and cutting development costs by ~$75K.
● Performance Monitoring & Strategy: Monitored project performance via tools like JIRA and Confluence, ensuring alignment with milestones and strategic goals.
Certified Scrum Master by Scrum alliance