Lalit Kumar

Managed daily hotel operations and ensured guest satisfaction as a Front Office Manager, where my key roles are -

• First Point of Contact: I am the first and often last person guests interact with, making a strong first impression crucial.
• Check-in/Check-out: Managing the arrival and departure process, including verifying reservations, assigning rooms, and processing payments.
• Guest Service: Addressing guest concerns, fulfilling special requests, and ensuring overall guest satisfaction.
• Staff Management: Overseeing the front office operations, managing staff, and ensuring smooth service delivery.
• Guest Assistance: Providing information about hotel services, facilities, and local attractions. Addressing guest inquiries, complaints, and requests.
• Communication :Handling phone calls, emails, and messages, ensuring clear communication with guests and other departments.
• Record Keeping: Maintaining accurate guest records, reservation details, and financial transactions.