Lalita Meena

• Proactively sent regular updates on latest product offers, supporting customer retention.

• Addressed and resolved customer complaints, utilising pursuasive retention techniques and consistent account follow-up.

• Reviewed customer feedback to identify patterns and areas for service improvement.

• Collected and analysed customer data to uncover improvement opportunities.

• Negotiated with CRM vendors and suppliers for services and software enhancements.

• Collaborated with third-party vendors to enhance customer experience.

• Provide exceptional customer service and support.

• Directed operations staff by providing guidance, training, and support in order to meet company objectives.

• Maintained accurate inventory records to track stock levels and minimize costs.

• Established effective relationships with vendors to negotiate pricing and secure materials needed for production.

• Created detailed reports on the performance of individual departments within operations.

• Coordinated with other departments including sales,marketing, finance,human resources . to ensure efficient operations.

• Managed staffing needs through recruitment, selection,onboarding and training, disciplinary action as necessary.

• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

• Created and coordinated the communication and promotion policy of the brand

• Developed and implemented new marketing and sales plans and defined the strategy for the new projects

• Ensured that new clients will grow into a loyal customer base

• Reviewed constantly the customer feedback and then suggested ways to improve the process and customer service levels which increased the satisfaction level of customers

• Cultivated strong business relationships with customers to drive business.