Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Work Availability
Accomplishments
Interests
Key Skills
Personal Information
Work Preference
Software
Generic

Madhu Singh

Sector 105, Noida

Summary

Dynamic CRM Manager with a proven track record at CBS International Projects, adept at enhancing customer satisfaction through effective problem-solving and CRM software management. Spearheaded automated processes that improved data accuracy and operational efficiency, while consistently resolving complex customer inquiries and driving continuous improvement initiatives.

Overview

9
9
years of professional experience

Work History

CRM Manager

CBS International Projects private limited
Noida
06.2023 - Current
  • Maintained and updated customer relationship management software to ensure accuracy of customer information.
  • Collected customer payments, handled exchanges and issued appropriate refunds.
  • Created detailed reports on customer interactions, trends, sales figures and other key metrics using CRM systems.
  • Developed and implemented automated processes for customer data tracking and analysis.
  • Assisted in developing process improvements to optimize efficiency of all CRM operations.

Assistant Manager

Gaursons india private limited
Noida
06.2020 - 05.2023
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed customer service inquiries and complaints in a timely manner.

Sr Executive

supertech limited
Noida
02.2019 - 06.2020
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Facilitated communication between different departments resulting in improved collaboration among teams.
  • Maintained and updated customer relationship management software to ensure accuracy of customer information.
  • Collected customer payments, handled exchanges and issued appropriate refunds.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.

Trainee Officer

Shipping Corporation of India
Mumbai
09.2016 - 07.2018
  • Facilitated workshops designed to provide guidance on how to effectively handle difficult situations encountered while on duty.
  • Attended meetings with senior management to discuss issues related to trainee officer operations.
  • Maintained records detailing all aspects of the training program, including attendance, evaluations, objectives met.
  • Monitored staff performance and provided feedback for improvement.
  • Drafted weekly summaries outlining progress made by each trainee towards achieving set goals.

Education

Diploma - Diploma in Nautical Science

Shipping Corporation of India (MTI)
Mumbai
08-2017

B.Com - Commerce

Swami Vivekananda University
Sagar, M.P.
05-2016

12th - Science Education

BLDDR Inter Collage
Ballia, Uttar Pradesh, India, India
05-2013

High School - Science

Sunbeam Academy
Varanasi
05-2009

Skills

  • Customer support
  • Continuous improvement
  • Data confidentiality
  • Objection handling
  • Problem-solving
  • Communication skills
  • Customer service
  • CRM software management
  • CRM software

Additional Information

Experience

8 years

Languages

English
First Language
Hindi
Proficient (C2)
C2

Timeline

CRM Manager

CBS International Projects private limited
06.2023 - Current

Assistant Manager

Gaursons india private limited
06.2020 - 05.2023

Sr Executive

supertech limited
02.2019 - 06.2020

Trainee Officer

Shipping Corporation of India
09.2016 - 07.2018

Diploma - Diploma in Nautical Science

Shipping Corporation of India (MTI)

B.Com - Commerce

Swami Vivekananda University

12th - Science Education

BLDDR Inter Collage

High School - Science

Sunbeam Academy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Customer follow-up - ensured that customers were satisfied with company products and services by making purchase follow-up calls
  • Telephone service - professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction
  • Documented and resolved issue, which led to results

Interests

TRAVEL, COOKING

Key Skills

  • Report generation
  • Problem-solving abilities
  • Problem-solving aptitude
  • Teamwork

Personal Information

Work Preference

1, ["Full Time"], ["On-Site", "Remote", "Hybrid"], ["Work-life balance", "Company Culture", "Work from home option", "Stock Options / Equity / Profit Sharing", "Healthcare benefits", "Career advancement", "Personal development programs", "Team Building"]

Software

FARVISION, 4QT, SAP

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Madhu Singh