Summary
Overview
Work History
Education
Skills
References
Timeline
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Sushil Yadav

Sushil Yadav

Faridabad

Summary

Proficient CRM Manager specializing in E-waste portal management and staff training. Known for effectively enhancing customer support and driving client engagement through strategic complaint resolution and documentation practices. Results-oriented CRM Manager with expertise in client engagement strategies and complaint resolution. Proven track record in managing CRM systems and training staff to enhance customer support and compliance.

Overview

5
5
years of professional experience

Work History

CRM Manager

Allied waste solutions
Noida
10.2022 - Current
  • Managed customer relationship management systems to enhance client engagement.
  • Coordinated marketing campaigns targeting specific customer segments effectively.
  • Trained staff on CRM tools and best practices for optimal usage.
  • Implemented content management systems for efficient data handling.
  • Assisted in training team members on EPR E-Waste portal functionalities and updates.

Executive

RLG Systems India Pvt.Ltd.
Noida
11.2020 - 10.2022
  • Created and maintained comprehensive documentation for internal processes and procedures.
  • Resolved customer complaints effectively, maintaining a positive experience throughout.
  • Managed order processing and ensured accurate information entry into the system.

Education

Bachelor of Arts -

Delhi University
Delhi
06-2023

Skills

  • E-waste Portal Management
  • Customer relationship management
  • Client engagement strategies
  • Complaint resolution
  • Documentation and compliance
  • Customer support
  • Client onboarding
  • Customer order management
  • E-Waste management
  • MS Office
  • Advance Excel

References

References available upon request.

Timeline

CRM Manager

Allied waste solutions
10.2022 - Current

Executive

RLG Systems India Pvt.Ltd.
11.2020 - 10.2022

Bachelor of Arts -

Delhi University

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Sushil Yadav