Lalith Kumar Rajasekar
Thane, Maharashtra
Summary
Experienced IT Professional with 4 years of hands-on experience in technical support, system administration, and device management. Skilled in troubleshooting hardware and software issues, managing mobile devices through Microsoft Intune, and resolving service requests using ticketing tools like HPE Service Manager and xTicket. Proven ability to provide efficient end-user support, streamline IT operations, and ensure high levels of customer satisfaction. Strong communicator with a proactive approach to problem-solving in fast-paced environments.
Overview
4
4
years of professional experience
Work History
IT Consultant L2
NTT Data Business solutions Pvt Ltd
Thane
10.2024 - Current
- Provided technical support for hardware, software and network issues.
- Handled IT service requests and incidents using ticketing systems such as HPE Service Manager (HPSM) and xTicket.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Configured Microsoft Intune Company Portal and managed mobile devices for end users.
- Provided company users with tech support for IT problems and account maintenance.
- Installed and configured computer systems, printers, and other peripherals.
- Resolved printer, scanner, and other peripheral device issues, maintaining operational efficiency.
- Administered Microsoft Office 365, enhancing collaboration tools for users.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed Active Directory services to optimize user management and access control.
- Configured user accounts, permissions and passwords according to company policies.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Conducted regular system backups and disaster recovery operations, ensuring data integrity.
- Coordinated with vendors for warranty and non-warranty hardware repairs and replacements.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Resolved network connectivity issues for local area networks and wide area networks.
- Provided excellent customer service, resolving issues promptly and maintaining high satisfaction levels.
System Administrator
Zentechinfo Solutions Pvt Ltd
10.2023 - 05.2024
- Optimized user management and access control through Active Directory services.
- Created environments in Microsoft Azure and AWS for software and application deployment.
- Configured VMware ESXi for efficient virtualization management.
- Created deployment environments in Microsoft Azure and AWS for applications.
- Managed domain purchasing via GoDaddy and facilitated SSL renewals efficiently.
- Executed software license renewals for Microsoft products with Ingram, Techdata, and Redington.
- Developed technical support expertise through progressive roles within organization.
- Encrypted and decrypted data on devices; integrated them into domain successfully.
- Configured Outlook for Exchange and POP accounts while providing ongoing user support.
- Installed Windows and MS Office software, resolving wireless connectivity issues efficiently.
Remote Support Engineer
Alten Calsoft Labs India Pvt Ltd
09.2022 - 10.2023
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
- Provided remote support using remote desktop connections or other tools available.
- Provided on-site and remote support to end users experiencing technical issues with the applications.
- Provided technical assistance to customers via phone or remote support tools.
- Provided remote support services to clients located in different geographical regions.
- Provided remote support for users located offsite via telephone or online chat services.
- Provided remote support to end users using tools such as TeamViewer.
Desktop Support Engineer
Teleperformance Global Pvt Ltd
08.2021 - 08.2022
- Maintained positive working relationship with fellow staff and management.
- Assisted in the deployment of new applications and systems, ensuring seamless integration.
- Installed and configured computer systems, printers, and other peripherals.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Configured user accounts, permissions and passwords according to company policies.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Maintained inventory of all equipment, software licenses and warranties.
- Resolved network connectivity issues for local area networks and wide area networks.
- Updated software versions with patches and new installations to close security loopholes and protect users.
IT Engineer
Wealth Insulation Ltd
01.2021 - 07.2021
- Installed and configured computer systems, printers, and other peripherals.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Maintained inventory of all equipment, software licenses and warranties.
- Resolved network connectivity issues for local area networks and wide area networks.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
Education
Computer Science
DAV (Bhandup)
Mumbai04-2022
CCNA - Computer Networking
NetTech India
Thane03-2020
HSC - Science
Vani Vidyalaya
Mulund03-2018
SSC -
Vani Vidyalaya
Mulund03-2016
Skills
- O365 Admin Center
- Microsoft Intune
- Active Directory
- Technical support
- Cloud computing
- Problem solving
- Software installation
- Asset management
- Incident management
- Microsoft Azure
- AWS
- VMware ESXi
Personal Information
- Date of Birth: 05/01/01
- Nationality: Indian
- Marital Status: Single
Languages
Tamil
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Malayalam
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Hobbies and Interests
- Learning about cybersecurity and IT trends
- Watching tech-related videos and tutorials
- Gaming and understanding game mechanics
- Volunteering for tech support in local communities
- Reading tech blogs and forums
Disclaimer
I hereby declare that all the information provided above is true, complete and correct to the best of my knowledge and I will be responsible for any discrepancy.
Timeline
IT Consultant L2
NTT Data Business solutions Pvt Ltd
10.2024 - Current
System Administrator
Zentechinfo Solutions Pvt Ltd
10.2023 - 05.2024
Remote Support Engineer
Alten Calsoft Labs India Pvt Ltd
09.2022 - 10.2023
Desktop Support Engineer
Teleperformance Global Pvt Ltd
08.2021 - 08.2022
IT Engineer
Wealth Insulation Ltd
01.2021 - 07.2021
Computer Science
DAV (Bhandup)
CCNA - Computer Networking
NetTech India
HSC - Science
Vani Vidyalaya
SSC -
Vani Vidyalaya
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