ERP , CRM
Hi, I’m
Lalit Singh Bisht
Assistant Service manager
Delhi
Summary
Experienced service industry professional with over 10 years of expertise in after-sales support, AMC support, and maintenance services. Skilled in customer relationship management, technical support, and process optimization for consistently delivering high-quality service and ensuring utmost customer satisfaction. Committed to identifying and implementing innovative solutions to enhance operational efficiency and drive business growth.
Overview
11
years of professional experience
2
years of post-secondary education
1
Certification
3
Languages
Work History
Ceasefire
Assistant Service Manager
12.2024 - 03.2025
Job overview
- Provided comprehensive after-sales services to ensure customer satisfaction
- Managed AMC support activities to meet client needs and maintain ongoing business relationships
- Efficiently handled warranty management to address customer concerns in a timely manner
Lions service ltd
Assitant Manager
10.2020 - 12.2024
Job overview
- Provided AMC and warranty support, ensuring timely and efficient resolution of product issues
- Delivered technical assistance, troubleshooting, and solutions to ensure customer satisfaction and retention
- Managed warranty claims and repair services, collaborating with technical teams for swift issue resolution
- Conducted post-purchase follow-ups, assessing satisfaction and building long-term client relationships
- Led customer training, demos, and webinars to facilitate smooth product adoption
- Analyzed customer feedback to enhance service quality and improve customer experience
- Maintained service records and generated performance reports to track service impact and efficiency
Royal Enfield
Service manager
03.2016 - 10.2020
Job overview
- Diagnosed automotive issues and recommended necessary services based on customer symptom descriptions
- Answered service calls, addressing customer concerns and scheduling appointments
- Greeted customers upon arrival, addressing repair concerns and service inquiries
- Generated accurate repair estimates, covering parts, labor, sublets, and shop inventory
- Conducted visual inspections, road tests, checked service history, and verified warranty coverage
- Built strong customer relationships by providing excellent service, maintaining clear communication, and arranging transportation for customers
- Coordinated with the sales department on repairs for new and used vehicle inventory
Jaypee group
Junior Engineer
09.2014 - 01.2016
Job overview
- Actively involved in the erection, balancing, and testing of new equipment
- Performed inspections, preventive maintenance, and overhauling of site equipment
- Conducted inspection tests and functional testing to assess equipment effectiveness
- Maintained heavy earth-moving machinery, including dozers, excavators, rock boomers, Atlas Copco machines, and JCBs
- Inspected sites and attended to breakdowns, ensuring timely and efficient maintenance of machinery
Education
10th from Hindi
01.2011 - 12.2011
Jaypee University of Information Technology
Diploma from Mechanical Engineering
01.2014 - 12.2014
Skills
Fleet management oversight
Financial analysis and forecasting
Service operations oversight
Warranty compliance management
Post-sale assistance
Customer support post-sale
Inventory management of spare parts
Process optimization
Certification
Jaypee University of Information Technology, Established by H.P. state legislature vide act no. 14 of 2002
Profile Summary
10, 0, Experienced service industry professional with 10+ years of expertise in after-sales support, AMC support, and maintenance services. Skilled in customer relationship management, technical support, and process optimization to ensure high-quality service and customer satisfaction.
Software
Cricket
I have been an active participant in cricket for several years, both as a player and a team member. My experience in cricket has helped me develop valuable skills such as teamwork, leadership, strategic thinking, and discipline, which I apply in my professional life.
Timeline
Assistant Service Manager
Ceasefire
12.2024 - 03.2025
Assitant Manager
Lions service ltd
10.2020 - 12.2024
Service manager
Royal Enfield
03.2016 - 10.2020
Junior Engineer
Jaypee group
09.2014 - 01.2016
Jaypee University of Information Technology
Diploma from Mechanical Engineering
01.2014 - 12.2014
10th from Hindi
01.2011 - 12.2011