ERP , CRM
Hi, I’m
Lalit Singh Bisht
Assistant Service manager
Delhi
Summary
Experienced service industry professional with over 10 years of expertise in after-sales support, AMC support, and maintenance services. Skilled in customer relationship management, technical support, and process optimization for consistently delivering high-quality service and ensuring utmost customer satisfaction. Committed to identifying and implementing innovative solutions to enhance operational efficiency and drive business growth.
Overview
11
years of professional experience
2
years of post-secondary education
1
Certification
3
Languages
Work History
Ceasefire
Assistant Service Manager
12.2024 - 03.2025
Job overview
- Provided comprehensive after-sales services to ensure customer satisfaction
- Managed AMC support activities to meet client needs and maintain ongoing business relationships
- Efficiently handled warranty management to address customer concerns in a timely manner
Lions service ltd
Assitant Manager
10.2020 - 12.2024
Job overview
- Provided AMC and warranty support, ensuring timely and efficient resolution of product issues
- Delivered technical assistance, troubleshooting, and solutions to ensure customer satisfaction and retention
- Managed warranty claims and repair services, collaborating with technical teams for swift issue resolution
- Conducted post-purchase follow-ups, assessing satisfaction and building long-term client relationships
- Led customer training, demos, and webinars to facilitate smooth product adoption
- Analyzed customer feedback to enhance service quality and improve customer experience
- Maintained service records and generated performance reports to track service impact and efficiency
Royal Enfield
Service manager
03.2016 - 10.2020
Job overview
- Diagnosed automotive issues and recommended necessary services based on customer symptom descriptions
- Answered service calls, addressing customer concerns and scheduling appointments
- Greeted customers upon arrival, addressing repair concerns and service inquiries
- Generated accurate repair estimates, covering parts, labor, sublets, and shop inventory
- Conducted visual inspections, road tests, checked service history, and verified warranty coverage
- Built strong customer relationships by providing excellent service, maintaining clear communication, and arranging transportation for customers
- Coordinated with the sales department on repairs for new and used vehicle inventory
Jaypee group
Junior Engineer
09.2014 - 01.2016
Job overview
- Actively involved in the erection, balancing, and testing of new equipment
- Performed inspections, preventive maintenance, and overhauling of site equipment
- Conducted inspection tests and functional testing to assess equipment effectiveness
- Maintained heavy earth-moving machinery, including dozers, excavators, rock boomers, Atlas Copco machines, and JCBs
- Inspected sites and attended to breakdowns, ensuring timely and efficient maintenance of machinery
Education
10th from Hindi
01.2011 - 12.2011
Jaypee University of Information Technology
Diploma from Mechanical Engineering
01.2014 - 12.2014
Skills
Certification
Jaypee University of Information Technology, Established by H.P. state legislature vide act no. 14 of 2002
Profile Summary
10, 0, Experienced service industry professional with 10+ years of expertise in after-sales support, AMC support, and maintenance services. Skilled in customer relationship management, technical support, and process optimization to ensure high-quality service and customer satisfaction.
Software
Cricket
I have been an active participant in cricket for several years, both as a player and a team member. My experience in cricket has helped me develop valuable skills such as teamwork, leadership, strategic thinking, and discipline, which I apply in my professional life.
Timeline
Assistant Service Manager
Ceasefire
12.2024 - 03.2025
Assitant Manager
Lions service ltd
10.2020 - 12.2024
Service manager
Royal Enfield
03.2016 - 10.2020
Junior Engineer
Jaypee group
09.2014 - 01.2016
Jaypee University of Information Technology
Diploma from Mechanical Engineering
01.2014 - 12.2014
10th from Hindi
01.2011 - 12.2011
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