Summary
Overview
Work History
Education
Skills
Awards
Affiliations
Accomplishments
Timeline
Generic

LALLIA S

Thiruvananthapuram

Summary

Hardworking Cell Lead with 2 years of experience in leadership and supervisory roles. Excellent oral and social communication skills. Effectively accomplishes objectives under budget and aligned with deadlines. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Senior Associate - Customer Executive

Allianz Pvt Ltd
Trivandrum
02.2022 - Current
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.

Cell Lead

Phykon Solutions Pvt Ltd
Trivandrum
01.2020 - 02.2022
  • Supervision of Daily Activities, Timely management of tasks, Encouraging Subordinates, Conflict Management, Clear briefing of updates, Delegate tasks to Subordinates, Performance evaluation of team and giving feedback on intervals

CCSR Lead

AJIO
Bangalore
12.2018 - 11.2019
  • Maintaining continuous relationship with the clients for real time troubleshooting, Replying to the mail and service delivery requests from both clients and customers, 'Trainer in act' for newly promoted agents to CCSR team, Acting as a bridge between Ops team and Clients for proper service delivery resolutions, Quality management, Corporate/premium and direct client handling on discards and processes related to it

Senior Customer Service Associate

AJIO
Bangalore
08.2018 - 12.2018
  • Keeping good relationship with the clients, Answer the inbound call as well as assist the customers who have specific enquiry, Builds customers interest in the services provided, Comprehend, capture as well as interpret basic customer information, Quality management, Treat customer with respect under all circumstances, Proper management and familiarity of CRM, Corporate/premium Queue Handling

Senior Customer Service Associate

Reliance JIO
Aegis, Bangalore
09.2017 - 08.2018
  • Know customer requirements and help them fulfill same, Treat customer with respect under all circumstances, Take care of the changing pricing and update details appropriately, Brief updates to team without delays

Senior Customer Service Executive

Homecenter
Grandmall, Cochin
04.2016 - 06.2017
  • Know customer requirements and help them fulfill same, Treat customer with respect under all circumstances, Take care of the changing pricing and update details appropriately, Brief updates to team without delays

Education

Btech in Information Technology -

CUSAT
04.2016

XII, Computer Science -

Bhavan's Vidya Mandir

Skills

  • MS EXCEL skills - Intermediate
  • MS Powerpoint skills - Intermediate
  • MS outlook - Intermediate
  • Customer Relations
  • Direct supervisory experience
  • Scheduling Coordination
  • Team and Project management
  • Analytical skills
  • Efficient Public Speaking
  • Training
  • Leadership
  • Ability to communicate efficiently
  • Quick learner
  • Ability to work in a creative & innovative way

Awards

  • Ajio CCSR team head
  • Internally promoted into higher desk
  • Rewarded many times for proper work
  • Achieved incentives in AJIO and Jio, AEGIS multiple times
  • Got customer and client appreciations numerous time
  • Received rewards and recognition multiple times in Phykon Solutions Pvt Ltd
  • Appreciations from Manager and Higher officials multiple times in Phykon Solutions Pvt Ltd for completing task properly within given time
  • Maintained targets for all months in every companies worked

Affiliations

  • Singing
  • Reading books

Accomplishments

  • Highest performer award in Petplan, Allianz for 2 consecutive months

Timeline

Senior Associate - Customer Executive

Allianz Pvt Ltd
02.2022 - Current

Cell Lead

Phykon Solutions Pvt Ltd
01.2020 - 02.2022

CCSR Lead

AJIO
12.2018 - 11.2019

Senior Customer Service Associate

AJIO
08.2018 - 12.2018

Senior Customer Service Associate

Reliance JIO
09.2017 - 08.2018

Senior Customer Service Executive

Homecenter
04.2016 - 06.2017

Btech in Information Technology -

CUSAT

XII, Computer Science -

Bhavan's Vidya Mandir

Similar Profiles

CREATE PROFILE
LALLIA S