LALLIA S
Thiruvananthapuram
Summary
Hardworking Cell Lead with 2 years of experience in leadership and supervisory roles. Excellent oral and social communication skills. Effectively accomplishes objectives under budget and aligned with deadlines. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Senior Associate - Customer Executive
Allianz Pvt Ltd
Trivandrum
2022.02 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
Cell Lead
Phykon Solutions Pvt Ltd
Trivandrum
2020.01 - 2022.02
- Supervision of Daily Activities, Timely management of tasks, Encouraging Subordinates, Conflict Management, Clear briefing of updates, Delegate tasks to Subordinates, Performance evaluation of team and giving feedback on intervals
CCSR Lead
AJIO
Bangalore
2018.12 - 2019.11
- Maintaining continuous relationship with the clients for real time troubleshooting, Replying to the mail and service delivery requests from both clients and customers, 'Trainer in act' for newly promoted agents to CCSR team, Acting as a bridge between Ops team and Clients for proper service delivery resolutions, Quality management, Corporate/premium and direct client handling on discards and processes related to it
Senior Customer Service Associate
AJIO
Bangalore
2018.08 - 2018.12
- Keeping good relationship with the clients, Answer the inbound call as well as assist the customers who have specific enquiry, Builds customers interest in the services provided, Comprehend, capture as well as interpret basic customer information, Quality management, Treat customer with respect under all circumstances, Proper management and familiarity of CRM, Corporate/premium Queue Handling
Senior Customer Service Associate
Reliance JIO
Aegis, Bangalore
2017.09 - 2018.08
- Know customer requirements and help them fulfill same, Treat customer with respect under all circumstances, Take care of the changing pricing and update details appropriately, Brief updates to team without delays
Senior Customer Service Executive
Homecenter
Grandmall, Cochin
2016.04 - 2017.06
- Know customer requirements and help them fulfill same, Treat customer with respect under all circumstances, Take care of the changing pricing and update details appropriately, Brief updates to team without delays
Education
Btech in Information Technology -
CUSAT
04.2016
XII, Computer Science -
Bhavan's Vidya Mandir
Skills
- MS EXCEL skills - Intermediate
- MS Powerpoint skills - Intermediate
- MS outlook - Intermediate
- Customer Relations
- Direct supervisory experience
- Scheduling Coordination
- Team and Project management
- Analytical skills
- Efficient Public Speaking
- Training
- Leadership
- Ability to communicate efficiently
- Quick learner
- Ability to work in a creative & innovative way
Awards
- Ajio CCSR team head
- Internally promoted into higher desk
- Rewarded many times for proper work
- Achieved incentives in AJIO and Jio, AEGIS multiple times
- Got customer and client appreciations numerous time
- Received rewards and recognition multiple times in Phykon Solutions Pvt Ltd
- Appreciations from Manager and Higher officials multiple times in Phykon Solutions Pvt Ltd for completing task properly within given time
- Maintained targets for all months in every companies worked
Affiliations
- Singing
- Reading books
Accomplishments
- Highest performer award in Petplan, Allianz for 2 consecutive months
Timeline
Senior Associate - Customer Executive
Allianz Pvt Ltd
2022.02 - Current
Cell Lead
Phykon Solutions Pvt Ltd
2020.01 - 2022.02
CCSR Lead
AJIO
2018.12 - 2019.11
Senior Customer Service Associate
AJIO
2018.08 - 2018.12
Senior Customer Service Associate
Reliance JIO
2017.09 - 2018.08
Senior Customer Service Executive
Homecenter
2016.04 - 2017.06
Btech in Information Technology -
CUSAT
XII, Computer Science -
Bhavan's Vidya Mandir