Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

LANCYRAJ R

maruthamalai

Summary

Cluster management professional prepared to bring wealth of experience to role. Known for enhancing operational efficiency and driving team success. Strong focus on collaboration and achieving results, with flexibility to adapt to changing needs. Key skills include strategic planning and team leadership.

Overview

11
11
years of professional experience

Work History

Cluster Manager

Ecom Express Ltd
01.2022 - 01.2025
  • Spearheaded the integration of data-driven decision-making across 15 delivery centers, achieving the given target.
  • Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
  • Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
  • Mentored new hires during their onboarding process providing guidance on company culture values norms expectations thus easing transition periods into their respective roles.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Delivery Executive

Ekart Logistics
01.2017 - 01.2022
  • Maintained accurate and organized delivery records, ensuring compliance with company policies and local regulations.
  • Achieved high on-time delivery rates through careful route planning and time management skills.
  • Resolved customer issues promptly and professionally, maintaining a positive brand image.
  • Maintained high safety standards with regular vehicle inspections and adherence to traffic regulations.
  • Provided excellent customer service during deliveries, answering questions about products and services as needed.
  • Streamlined delivery processes for increased efficiency and reduced delivery times.

Financial Adviser

Jana Small Finance Bank
01.2014 - 01.2017
  • Developed comprehensive financial plans for over 500 clients, enhancing their financial literacy and investment strategies.

Education

High School Diploma -

St. Thomas Higher Secondary School
Coimbatore
01.2011

Skills

  • Leadership
  • Strategic Planning
  • Performance Management
  • Operational Efficiency
  • Communication Skills
  • Workforce planning
  • Positive attitude
  • Teamwork
  • Problem-solving
  • Computer skills
  • Adaptability and flexibility

References

Nalluchamy, Area manager, nalluchamy@ecomexpress.in, 959 777 1775, Ecom Express Ltd

Languages

English
Tamil
Malayalam

Timeline

Cluster Manager

Ecom Express Ltd
01.2022 - 01.2025

Delivery Executive

Ekart Logistics
01.2017 - 01.2022

Financial Adviser

Jana Small Finance Bank
01.2014 - 01.2017

High School Diploma -

St. Thomas Higher Secondary School

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LANCYRAJ R