Jithin J Kumar
Cluster manager
Bangalore
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Cluster Manager
Zolostays - Corporate Office Building
06.2024 - Current
- Responsible for the Marathahalli cluster of Zolostays, to generate revenue, improve profitability, and ensure the smooth operations of its properties.
- Increased customer satisfaction by addressing client concerns promptly and implementing appropriate solutions.
- Achieved higher team performance by implementing effective coaching and mentoring strategies for cluster staff.
- Identified potential risks or issues related to business continuity early on through proactive monitoring measures, allowing for swift resolutions before escalation occurred.
- Analyzed sales data to manage cluster performance and make informed financial decisions.
- Maintained compliance with company policies, industry regulations, and best practices across all departments in the cluster.
- Oversaw inventory management efforts to ensure optimal stock levels were maintained, while minimizing waste or loss within each department of the cluster operation.
STORE MANAGER
Adidas marketing India pvt.ltd
11.2022 - 05.2024
- Working as the store manager of Adidas marketing India pvt.ltd at one of their flagship own retail store located at Brigade Orion gateway mall
- Opened the flagship store of Adidas in one of the most profound markets of Bangalore-Malleswaram (Orion Mall)
- Handling a team of 16 to accomplish the expectations of Adidas from my store
- Daily KPI achievements
- 98% of target vs achievement
- Opened an Adidas Originals concept store in one of the biggest malls of Bangalore (Phoenix mall of Asia).
CUSTOMER RELATIONSHIP MANAGER
Decathlon Sports India Pvt Ltd
12.2021 - 11.2022
- Responsible for customer satisfaction and their happiness
- Responsible for efficient cashiering process through new ways of checkout-Scan & pay
- Escalation management and solving customer queries
- Smooth and hassle-free cash flow management
- Ensuring 100% satisfaction in delivering the digital orders (Reserve & collect, click & collect) and putting strategies in place for the same
- Responsible for data collection of the customers to take data driven decisions.
STORE OPERATIONS MANAGER
Decathlon Sports India Pvt Ltd
04.2021 - 11.2022
- Managing safety, security, stock & cash flow of a 1700 sqm store with a very high walk-ins
- P&L management of 56 crore annual business
- Managing the shrinkage of stock in the store from 1.2% to 0.6% by using various strategies and action plans
- Annual budgeting and forecasting the expenses of a 56cr retail business outlet
- Management of various vendors including housekeeping, security & service providers
- Training of 45 teammates on stock management, safety & security topics.
DEPARTMENT MANAGER
Decathlon Sports India Pvt Ltd
08.2019 - 06.2020
- Department manager-mountain sports
- Team management of 11 teammates, empowerment of teammates and responsible for their development and their career path
- P&L management of the 12 cr annual business
- Stock management of the department to ensure right stock at the right time
- Recruitment of my teammates to create a dream team
- Selection of the range of offer to my customers in the catchment through analysis of past sales and future forecast
- Visual merchandising of my products based on seasonality.
SALES MANAGER
Decathlon Sports India Pvt ltd
06.2018 - 08.2019
- Accomplished a profitable business in my catchment worth 9 crores ensuring mountain sports was accessible to all my users in Sarjapur catchment
- Conducted 8 events for my customers in my catchment (both online and offline) to boost walk-ins to my store and also to boost my business notoriety
- Ensured a smooth business operation inside the store prioritizing customer satisfaction, quick shop experience through various strategies
- Achieved the best sport leader/sales manager award for 2018-2019 financial year
- Taken the responsibility as duty manager of the store to manage daily operations of the store.
Education
Bachelor of Engineering(Civil engineering) -
Bangalore technological Institute
03.2012 - 05.2016
Skills
Recruitment
Team management
Retail operations
Training & development
Data analytics
Stock management
Coaching/mentoring
Project management
Leadership
Operations Management
Workforce Planning
Lead Generation
Performance Evaluation
Projects
B2B leader-Decathlon Sarjapur road, 09/2018, 01/2022, Managing businesses from Corporates, schools, sport clubs Recruitment, 01/2018, 11/2022, Recruitment of retail sales executives Event management, 09/2018, 12/2022, Conducting various corporate and international school events for brand awareness Skill development trainer, 01/2019, 11/2022, Training 45 teammates on various skills like stock management, customer escalations, cash discrepancy management
Timeline
Cluster Manager
Zolostays - Corporate Office Building
06.2024 - Current
STORE MANAGER
Adidas marketing India pvt.ltd
11.2022 - 05.2024
CUSTOMER RELATIONSHIP MANAGER
Decathlon Sports India Pvt Ltd
12.2021 - 11.2022
STORE OPERATIONS MANAGER
Decathlon Sports India Pvt Ltd
04.2021 - 11.2022
DEPARTMENT MANAGER
Decathlon Sports India Pvt Ltd
08.2019 - 06.2020
SALES MANAGER
Decathlon Sports India Pvt ltd
06.2018 - 08.2019
Bachelor of Engineering(Civil engineering) -
Bangalore technological Institute
03.2012 - 05.2016
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