Jithin J Kumar
Cluster manager
Bangalore
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Cluster Manager
Zolostays - Corporate Office Building
Bengaluru, India
06.2024 - Current
- Responsible for the Marathahalli cluster of Zolostays, to generate revenue, improve profitability, and ensure the smooth operations of its properties.
- Increased customer satisfaction by addressing client concerns promptly and implementing appropriate solutions.
- Achieved higher team performance by implementing effective coaching and mentoring strategies for cluster staff.
- Identified potential risks or issues related to business continuity early on through proactive monitoring measures, allowing for swift resolutions before escalation occurred.
- Analyzed sales data to manage cluster performance and make informed financial decisions.
- Maintained compliance with company policies, industry regulations, and best practices across all departments in the cluster.
- Oversaw inventory management efforts to ensure optimal stock levels were maintained, while minimizing waste or loss within each department of the cluster operation.
STORE MANAGER
Adidas marketing India pvt.ltd
Bangalore
11.2022 - 05.2024
- Working as the store manager of Adidas marketing India pvt.ltd at one of their flagship own retail store located at Brigade Orion gateway mall
- Opened the flagship store of Adidas in one of the most profound markets of Bangalore-Malleswaram (Orion Mall)
- Handling a team of 16 to accomplish the expectations of Adidas from my store
- Daily KPI achievements
- 98% of target vs achievement
- Opened an Adidas Originals concept store in one of the biggest malls of Bangalore (Phoenix mall of Asia).
CUSTOMER RELATIONSHIP MANAGER
Decathlon Sports India Pvt Ltd
Bangalore
12.2021 - 11.2022
- Responsible for customer satisfaction and their happiness
- Responsible for efficient cashiering process through new ways of checkout-Scan & pay
- Escalation management and solving customer queries
- Smooth and hassle-free cash flow management
- Ensuring 100% satisfaction in delivering the digital orders (Reserve & collect, click & collect) and putting strategies in place for the same
- Responsible for data collection of the customers to take data driven decisions.
STORE OPERATIONS MANAGER
Decathlon Sports India Pvt Ltd
Bangalore
04.2021 - 11.2022
- Managing safety, security, stock & cash flow of a 1700 sqm store with a very high walk-ins
- P&L management of 56 crore annual business
- Managing the shrinkage of stock in the store from 1.2% to 0.6% by using various strategies and action plans
- Annual budgeting and forecasting the expenses of a 56cr retail business outlet
- Management of various vendors including housekeeping, security & service providers
- Training of 45 teammates on stock management, safety & security topics.
DEPARTMENT MANAGER
Decathlon Sports India Pvt Ltd
Bangalore
08.2019 - 06.2020
- Department manager-mountain sports
- Team management of 11 teammates, empowerment of teammates and responsible for their development and their career path
- P&L management of the 12 cr annual business
- Stock management of the department to ensure right stock at the right time
- Recruitment of my teammates to create a dream team
- Selection of the range of offer to my customers in the catchment through analysis of past sales and future forecast
- Visual merchandising of my products based on seasonality.
SALES MANAGER
Decathlon Sports India Pvt ltd
Bangalore
06.2018 - 08.2019
- Accomplished a profitable business in my catchment worth 9 crores ensuring mountain sports was accessible to all my users in Sarjapur catchment
- Conducted 8 events for my customers in my catchment (both online and offline) to boost walk-ins to my store and also to boost my business notoriety
- Ensured a smooth business operation inside the store prioritizing customer satisfaction, quick shop experience through various strategies
- Achieved the best sport leader/sales manager award for 2018-2019 financial year
- Taken the responsibility as duty manager of the store to manage daily operations of the store.
Education
Bachelor of Engineering(Civil engineering) -
Bangalore technological Institute
03.2012 - 05.2016
Skills
Recruitment
Team management
Retail operations
Training & development
Data analytics
Stock management
Coaching/mentoring
Project management
Leadership
Operations Management
Workforce Planning
Lead Generation
Performance Evaluation
Projects
B2B leader-Decathlon Sarjapur road, 09/2018, 01/2022, Managing businesses from Corporates, schools, sport clubs Recruitment, 01/2018, 11/2022, Recruitment of retail sales executives Event management, 09/2018, 12/2022, Conducting various corporate and international school events for brand awareness Skill development trainer, 01/2019, 11/2022, Training 45 teammates on various skills like stock management, customer escalations, cash discrepancy management
Timeline
Cluster Manager
Zolostays - Corporate Office Building
06.2024 - Current
STORE MANAGER
Adidas marketing India pvt.ltd
11.2022 - 05.2024
CUSTOMER RELATIONSHIP MANAGER
Decathlon Sports India Pvt Ltd
12.2021 - 11.2022
STORE OPERATIONS MANAGER
Decathlon Sports India Pvt Ltd
04.2021 - 11.2022
DEPARTMENT MANAGER
Decathlon Sports India Pvt Ltd
08.2019 - 06.2020
SALES MANAGER
Decathlon Sports India Pvt ltd
06.2018 - 08.2019
Bachelor of Engineering(Civil engineering) -
Bangalore technological Institute
03.2012 - 05.2016