PRASHANT JAISWAL
LUCKNOW
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Cluster Manager
EYEMYEYE.COM
07.2023 - Current
- Managed cluster expenditure by adhering to set budget.
- Implemented trending initiatives to help drive sales across cluster.
- Monitored facility managers and staff performance through quarterly review assessments.
- Trained facility managers on company policy and procedure for similar performance throughout cluster.
- Researched key competition, retail sector trends and current trading opportunities for new initiative ideas.
- Provided weekly income and quarterly cluster reports to company headquarters.
- Analyzed sales data to manage cluster performance and make informed financial decisions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
SENIOR OPTOMETRIST AND STORE MANAGER
TITAN EYE PLUS
10.2021 - 06.2023
- Planned and assigned workload by delegating tasks and directing team members.
- Maintained quality through training and coaching during daily activities.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
SENIOR OPTOMETRIST
ABC GANJ
07.2018 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Prescribed eye treatment and corrective eyeglasses and contact lenses to align with patient diagnosis.
SENIOR OPTOMETRIST
LENSKART.COM
08.2016 - 03.2018
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
VISION EXPRESS
OPTOMETRIST
10.2014 - 08.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Prescribed eye treatment and corrective eyeglasses and contact lenses to align with patient diagnosis.
Education
BACHELORS IN OPTOMETRY - Optometry
CAPITAL UNIVERSITY
JHARKHAND08.2022
DIPLOMA IN OPTOMETRY - Optometry
ERA'S LUCKNOWMEDICAL COLLEGE
LUCKNOW08.2014
INTERMEDIATE -
UP- BOARD
UTTAR PRADESH03.2012
HIGH SCHOOL -
UP BOARD
UTTAR PRDESH03.2010
Skills
- Operational Standards
- Issue Resolution
- Consultative Sales Approach
- Productivity Standards
- Statistical Data
- Customer Inquiries
- Personnel Recruitment
- POS Inventory System Operation
- Inventory Control Processes
- Employee Coaching and Mentoring
- Managing Operations and Efficiency
- Positive Learning Environment
- Loss Prevention Goals Monitoring
- Customer Needs Assessments
- Store Operations
- Employee Performance Reviews
- Maintaining Clean Work Areas
- Customer Relationship Management
MUSIC AND TRAVELLING
I REALLY LIKE INDO WESTERN MUSIC AND LOVE TRAVELLING
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Cluster Manager
EYEMYEYE.COM
07.2023 - Current
SENIOR OPTOMETRIST AND STORE MANAGER
TITAN EYE PLUS
10.2021 - 06.2023
SENIOR OPTOMETRIST
ABC GANJ
07.2018 - 10.2021
SENIOR OPTOMETRIST
LENSKART.COM
08.2016 - 03.2018
VISION EXPRESS
OPTOMETRIST
10.2014 - 08.2016
BACHELORS IN OPTOMETRY - Optometry
CAPITAL UNIVERSITY
DIPLOMA IN OPTOMETRY - Optometry
ERA'S LUCKNOWMEDICAL COLLEGE
INTERMEDIATE -
UP- BOARD
HIGH SCHOOL -
UP BOARD
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