VERVENKATPRASAD REDDY
Mumbai
Summary
A dedicated and resourceful professional, seeking senior level assignments, with an organization of high repute, in the gamut of Operations Management.
Results-driven Operations & Logistics Professional with over 18 years of cross-functional experience in Last Mile Operations, Inventory Management, Customer Service, and Team Leadership. Proven expertise in optimizing operations, driving KPIs, managing high-volume logistics environments, and leading large teams. Adept at setting up and managing dark store and delivery station operations across high-demand urban zones.
Overview
19
19
years of professional experience
Work History
Cluster Manager
Flipkart
04.2024 - Current
- Operational Management: Overseeing dark store operations, ensuring layout planning, inventory optimization, and order flow.
- Team Management: Leading store managers and frontline teams to meet order SLAs, ensuring inventory health, and providing coaching and feedback.
- Launch Planning: Developing launch plans and driving performance metrics across multiple locations.
- Safety and Quality: Implementing strict adherence to safety, quality, and budget compliance.
- Inventory Management: Managing inventory levels, implementing inventory control processes, and conducting regular audits.
- Financial Management: Developing and managing budgets, monitoring financial performance, and implementing cost-saving measures.
- Performance Monitoring: Generating regular reports on operational and financial performance, providing insights, and recommendations to senior management.
Station Team Lead - Last mile operations
Amazon
07.2017 - Current
Cluster Manager
Blinkit
10.2023 - 03.2024
Station Supervisor - Last mile operations
Amazon
05.2015 - 07.2017
- Station Operations Management: Overseeing day-to-day operations of the Thane Delivery Station, including opening/closing procedures.
- KPI Monitoring: Daily monitoring of KPIs, sharing DD for missed KPIs, and implementing corrective action plans.
- RTS Adherence: Ensuring adherence to RTS (Real-Time System) for 5 Delivery Stations handling 45-50K shipments per day.
- Training and Development: Providing training to delivery associates on safety, scan compliance, grooming, delivery, and pickups SOPs.
- Station Maintenance: Maintaining the delivery station facility up to standards with 5-S.
- Associate Engagement: Conducting one-on-one sessions with associates to ensure better attendance and smooth operations.
- Safety Culture: Driving safety culture among associates through briefing and digital training.
- Delivery Performance: Ensuring 95%+ shipments are delivered within the Promised Delivery Date (PDD) and 98% of Premium shipments are delivered on the estimated delivery date.
- Customer Experience: Ensuring customer return pickup and merchant pickup time slots are adhered to, and monitoring return to Fulfillment Center process.
- Capacity Planning: Distributing shipments to various channels (service partners) while maintaining quality and controlling Cost Per Shipment (CPS).
- Cash Handling: Ensuring compliance with cash handling and banking processes.
- Process Adherence: Ensuring SOPs are adhered to and followed on the floor to prevent shipment loss/defects.
- Audit and Feedback: Conducting station process audits and implementing action plans to fill gaps.
- Vendor Management: Managing transport vendors/service partners.
- Program Launches: Launching new programs on the floor and sharing learnings/feedback with the program team.
Logistics Officer
Avon Beauty Product India Pvt Ltd
04.2009 - 05.2015
Customer Representative Officer
Avon Beauty Product India Pvt Ltd
09.2006 - 06.2008
- Team Management: Supervising and assigning job duties to transportation personnel.
- Leadership: Leading, motivating, and developing a team of Couriers/Transportation Service Specialists.
- Labour Ratio Management: Finding solutions to achieve total labour ratio goals while meeting service requirements.
- Customer Service: Ensuring excellent internal and external customer service and communication.
- Operations Supervision: Supervising daily service and delivery operations.
- Call Centre Operations: Handling inbound and outbound calls, including sales calls.
- Customer Query Resolution: Resolving customer queries and escalations with optimal solutions.
- Logistics Coordination: Organizing and processing customer orders, ensuring truck departure timelines are met.
- Documentation: Coordinating documentation for overseas shipments, including legalization of documents and compliance with Letters of Credit.
- Reporting: Preparing and presenting weekly logistical reports to the management team.
- Training: Training new logistics staff.
Transport Supervisor
Vailankanni Transport (for Namour (I) Pvt Ltd)
- Travel to Customer site and work effectively with Customers to resolve issues or improve processes.
- Handled driver scheduling and supervised the use of vehicle.
- Leads a team of drivers within the market ensuring proper coaching, training, performance management and talent management for direct reports.
- Establish and maintain working relationships with new and existing clients.
- Incumbent should have a strong customer focus and be results driven.
- Support the Hire Desk to ensure that all paperwork is correctly prepared and ready for invoicing on time and all Schedules are entered onto the system correctly.
- Ensuring fleet vehicles are properly maintained and serviced.
- Maintain the highest standard of the fleet ensuring safe to drive and comply with H&S and Operators License standards.
Delivery Boy
Courier Industry (Blue Dart & Aramex)
- Worked with Blue Dart as Delivery Boy, where I used to deliver the courier to customer address in Thane Location.
- Worked with Aramex as Delivery & Pickup Boy, where I used to deliver the courier with 5 pin codes from Vikhroli to Mulund & pickups from Thane to Bhiwandi.
Education
T.Y.B.com -
Bhartiya Shiksha Parishad
HSC -
Bhartiya Shiksha Parishad
SSC -
Bhartiya Shiksha Parishad
Skills
- Leadership
- Operational Expertise
- Analytical Skills
- Communication
- Problem-Solving
- Operational management
- Inventory optimization
- Performance analysis
References
Available on request
Disclaimer
I hereby declare that particulars furnished above are true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 10/15/81
- Gender: Male
- Marital Status: Married
Languages
- Hindi
- Marathi
- Telugu
- English
Timeline
Cluster Manager
Flipkart
04.2024 - Current
Cluster Manager
Blinkit
10.2023 - 03.2024
Station Team Lead - Last mile operations
Amazon
07.2017 - Current
Station Supervisor - Last mile operations
Amazon
05.2015 - 07.2017
Logistics Officer
Avon Beauty Product India Pvt Ltd
04.2009 - 05.2015
Customer Representative Officer
Avon Beauty Product India Pvt Ltd
09.2006 - 06.2008
Transport Supervisor
Vailankanni Transport (for Namour (I) Pvt Ltd)
Delivery Boy
Courier Industry (Blue Dart & Aramex)
T.Y.B.com -
Bhartiya Shiksha Parishad
HSC -
Bhartiya Shiksha Parishad
SSC -
Bhartiya Shiksha Parishad