Lata Chourasiya

Client : Suncor Energy Technical Specialist (1.4 years)

• Work actively with team members to analyze and resolve application issue.
• Incident Management (Incident resolution, Stakeholder communication, Bridge management, post mortem analysis and action items).
• User Tickets management (Backlog review, User interface and manual prioritization).
• Addressed technical issues and guided end users through resolution.
• Work on resolving an incident, following established incident management procedures Communicate with affected users or teams to keep them informed about progress.

Client : Suncor Energy Migration Project (1 Years)

• As an highly proficient team member, I was acknowledged by the Scrum Master and Team Lead for my outstanding contribution in facilitating the successful migration of application, which ultimately led to the attainment of an monthly targets.
• I utilized Jira to manage epics and user stories, track, progress, and swifty resolve any obstacles encountered, thereby ensuring successful project delivery.
• Utilized agile methodologies to effectively communicate progress and facilitate the successful completion to projects.