Latha B R

· Responsible for discounts & rewards program being offered to customers of Metro and to support company’s expansion program for both Offline (On shelf Customers) & On-line (Ecommerce Customers)

· Experience in implementing Point of Sales Stores Solution, Finance systems, back office

· Key role played in testing both local developments and implementing harmonized system floated by the group company related to Point of Sale (POS) and Discount Modules, hybris Ecom App.

· Responsibility of Promotions End to End sharing Knowledge to Sonata team(Ecom Vendor), planning, testing to completion, coordinator focused on Executing Specific Stage of a plan, finally rollout successfully without any defect on Promotions Part.

· Perform analysis on all e-commerce activities on the daily/weekly basis as required and identify roadblocks for customers in the checkout process and recommend improvements to same.

· Partner with e-commerce teams to perform and recommend improvements to e-commerce site performance.

· Monitor all redesigning tasks and ensure incorporation of changes/features suggested and all business requirements to the site after analyzing the changes.

· Coordinate effectively with the stakeholders, operations, and the IT team.

· A keen analyst with excellent problem-solving and people management abilities.

· Managing activities for ensuring timely completion within prescribed time frame.

· Handling 8 members in supporting, devising, implementation and training for the successful execution of discounts & rewards function for operating units and for new units under the expansion program.

· Strengthening team morale and constantly attempting for their elevation possibilities training them on multi-tasking abilities and independent accountabilities.

· Liaising with cross functional teams from marketing, operations and offer management divisions in formulating vibrant options of offering discounts to customers.

· Creating and maintaining necessary cost and revenue related reports to ensure control over margins over discounts presented.

· Demonstrated experience working with multiple Clients and in complex, multi-location projects with multiple stakeholders.

· Ability to own and manage business & system requirements for projects and adept in process mapping, user stories, interface documentation and traceability matrix and process change management

· Experience in process areas related to customer centric assortment, omni-channel inventory and fulfilment, pricing, promotions and markdowns, store planning and execution.

· Demonstrated experience working with multiple Clients and in complex, multi-location projects with multiple stakeholders.

· Marketing and Customer Analytics Sciences, Loyalty Management, eCommerce and Store Operations. Exposure to working in Customer 360 degree and feature functionalities in Customer Analytics Portfolio

· Acting as SME to senior stake holders and or other team members.

· Analyzing data sets like internal Sales & Distribution Data, Sales and Demand Forecasting, Neilson, Consumer Panel, social media, and trade promotion analytics

· Ability to understand the sources of data and help serve customer better by enabling 360 degrees of the customer/business, which will result in new revenue, effective marketing, and better view of customer.

Finance 5+ Years

Accounts reconciliation

· Reconcile payable reports each month to confirm that all amounts paid were accurate

· Reconciles all accounts pertaining to accounts payable. Research and resolve any discrepancies and up to date on relevant issues.

· Monitor all vendor payment agreements to find discounts that can be used to reduce invoice amounts

Accounts Payable

· Process and support Accounts Payable transactions.

· Ensure verification of documents and complies with the company’s policy & procedures.

· Process invoices of PO/Non-PO including verification of documents and approvals.

· Ensure processing of payments of:

o Domestic Vendors

o Foreign Vendors

· Review invoices for appropriate documentation prior to payment

· Documenting and maintaining procedures, standards, and policies

Awards and Recognition:

· MD Excellence Award – 2021 For outstanding performance in operations team

· Metro Heroes Team Award - 2021 for E-Commerce CFT Coordination with Cross Functional Team.

· Champion award - 2019 Champion award for successfully implementing Ecom Application Program.

· Raise the Bar Higher Team Award - 2016 for successful completion of very crucial task within very short span of period supporting team.

· Metro Knight - 2013 for successful implementation and rigorous testing of harmonized system in related areas of discounts and rewards program.

· Metro Knight - 2012 for demonstrating flawless operating of discounts module and providing excellent training to checkout personnel as part of new store opening under the company’s expansion program.