LAVANYA ABBURI
HYDERABAD
Summary
Seeking a challenging experience where I can apply my skills and experience in a new role
Overview
2
2
years of professional experience
1
1
Certification
Work History
TSG Engineer
Vikvin Consultants Pvt Ltd
PUNE
06.2021 - 10.2021
Resolved customer complaints by delivering appropriate solutions.
Managed subscription and data charging issues efficiently.
Coordinated with IN/Switch/RF/GGSN and Marketing teams for prepaid issues.
Collaborated with BSCS and IT teams to address postpaid concerns.
Mapped customer locations using Google Maps to provide initial network feedback.
Engaged high-profile and HNI customers to relay network feedback and close complaints.
Compiled monthly and quarterly reports on network complaints for the network team.
RF Consultant
Cellplan Technologies Pvt Ltd
PUNE
03.2020 - 06.2021
- Resolved customer complaints by providing backend support for network team.
- Mapped customer locations on Google Maps to address site-level issues effectively.
- Communicated with high-profile and HNI customers to deliver network feedback and ensure complaint resolution.
Education
MBA - Human Resoure
JNTU
Kakinada, A.P01.2019
B.COM - Commerce
Chatrapathi Sahuji Maharaj University
Kanpur05.2015
Intermediate -
Board of Intermediate
Jangareddygudem, A.P04.2011
SSC -
Board of Secondary Education
Tanuku, A.P04.2009
Skills
- Comprehensive problem solving ability to deal diplomatically with people
- Enthusiastic in learning things and innovative
- Good communication skills and Inter-personal skills
- Can adopt any kind of environment
- Ability to rapidly build relationship and set up trust
- Team work and leadership qualities
- Excellent Marketing and communication skills
- Operating Systems: Windows/XP/Tally
- Microsoft Office Word
- Microsoft Office Excel
- MSCIT
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Certification
- Certification in MSIT
Timeline
TSG Engineer
Vikvin Consultants Pvt Ltd
06.2021 - 10.2021
RF Consultant
Cellplan Technologies Pvt Ltd
03.2020 - 06.2021
MBA - Human Resoure
JNTU
B.COM - Commerce
Chatrapathi Sahuji Maharaj University
Intermediate -
Board of Intermediate
SSC -
Board of Secondary Education
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