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I am bilingual and speak Chinese/English. Certificate of Completion Dealer Pre-Licensing Education Program. Completion of Truck Dispatch Course.

Techno-functional professional with over 7 years of experience in the BFSI domain, demonstrating a proven track record in product management and quality analysis. Exceptional analytical and problem-solving abilities drive successful project outcomes and enhance operational efficiency. A strong finance background is complemented by an MBA in Information Technology Project Management from the prestigious Mumbai Education Trust, MET Institute of Management. Committed to leveraging expertise to deliver innovative solutions that align with business objectives and foster growth.

Results-driven Product Manager and Customer Support Leader with 5+ years of experience in SaaS, inside sales, and customer success. Proven track record of scaling teams, improving workflows, and driving business growth through AI-driven solutions and marketplace integrations. Skilled in product strategy, client acquisition, and performance management. Fluent in English, Arabic with a strong ability to bridge technical solutions and business outcomes.

Senior Product Manager with 5+ years of experience developing and launching digital products across 17 global markets. Leads product strategy, roadmap execution, and feature optimization to drive business impact. Developed and delivered high-impact product initiatives, including a subscription model that increased MRR by 22%. Skilled in UI/UX, Agile methodologies, A/B testing, data-driven decision-making, and continuous product improvement.

CISSP-certified cybersecurity leader with 19+ years of experience in security operations, architecture, and governance across enterprise IT environments.
Proven expertise in leading 24x7 SOC teams, incident response, vulnerability management, and risk mitigation across on-prem, hybrid, and cloud infrastructures.
Strong background in compliance and governance (ISO 27001, PCI DSS) and in implementing scalable security solutions that align with organizational goals.
Currently pursuing AWS Solutions Architect certification, with additional training in Kubernetes and TOGAF enterprise architecture.

Lavanya Krishnaraj

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