Lavanya Mulbagal
Palamaner
Summary
Managing the Dell Field Services as Service Level Coordinator for west and east regions. Support Executive with 1 year of driving customer satisfaction. Successfully performed in liaison role between consumer and company. Client-oriented Support Executive experienced in solving and diagnosing customer questions and queries. Reports frequent and consistent problems and follows up with other departments to guarantee problem resolution. Delivered comprehensive reports to assess customer satisfaction with the service. Made Real Time Audits and handled critical escalations.
Overview
2
2
years of professional experience
Work History
Support Executive
WIPRO
Benguluru
05.2022 - Current
- Addressed customer inquires, concerns and grievances over emails and followed up to ensure a successful resolution.
- Delivered prompt and accurate information to ensure the utmost customer satisfaction.
- Investigated and resolved the customer issues or complaints by diligently identifying the underlying cause.
- Proactively engaged with customers to discern their needs, preferences, and feedback thus continuously enhancing the overall customer experience.
- Prepared detailed reports of daily activities for management review.
Education
Bachelor of Science - Computer Science
SV University
Tirupati, India05.2022
Skills
- Work Planning and Prioritization
- Problem-Solving
- Client Retention
- Performance Management
- Customer Service
Languages
English
Upper intermediate (B2)
Tulugu
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Hindi
Beginner (A1)
Timeline
Support Executive
WIPRO
05.2022 - Current
Bachelor of Science - Computer Science
SV University