Sushmitha Rajendran
Karaikudi
Summary
Hard worker with great customer service, multitasking, and time management abilities. Fast Learner and ready to adapt with new technologies.
Overview
6
6
years of professional experience
Work History
Support Executive
The Home Depot,TCS
Chennai
07.2017 - 12.2021
- Identified, researched and resolved customer issues related to applications such as catalyst, manhattan through DB queries and respective UI servers.
- Worked with several Distribution centres such as SDC's, BDC's, RDC's and SFC's.
- Developed and maintained customer relationships by providing timely responses to enquiries and redirected to respective teams.
- Actively coordinated with other departments via phone, email and remote access to ensure timely resolution of customer complaints or requests.
ETL Tester
CITI Bank North America, TCS
Chennai
06.2016 - 04.2017
- Identified and documented test plans, test cases, and test scripts for software applications
- Maintained accurate records of all activities related to project execution and quality assurance.
- Executed functional, system, integration, regression, end-to-end, and user acceptance tests using Ab Initio and QC Centre applications.
- Performed exploratory testing to identify defects in the application or system under test.
Education
Bachelor of Arts - B.C.A
SASTRA University
Kumbakonam06-2015
Skills
- Document Management
- Training and Mentoring
- Meeting Coordination
- Work Planning and Prioritization
Accomplishments
Got a best team award and more appreciations from client and onsite leads.
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Role of Interest
- Manual Tester
- Desktop or Application Support (Manhattan, Catalyst, SQL, Unix, Excel)
- O365, Messaging, Admin Issues
Timeline
Support Executive
The Home Depot,TCS
07.2017 - 12.2021
ETL Tester
CITI Bank North America, TCS
06.2016 - 04.2017
Bachelor of Arts - B.C.A
SASTRA University
Similar Profiles
Christy M. LennihanChristy M. Lennihan
Customer Care Representative at TCS / Home DepotCustomer Care Representative at TCS / Home Depot
RANJITH BHASKARANRANJITH BHASKARAN
Lead Full Stack Developer at The Home Depot Inc (TCS)Lead Full Stack Developer at The Home Depot Inc (TCS)
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot