Rahul S Patel
Gandhinagar
Summary
Client-oriented Support Executive experienced in solving and diagnosing customer questions and queries. Reports frequent and consistent problems and follows up with other departments to guarantee problem resolution.
Overview
13
13
years of professional experience
Work History
Support Executive
Advantmed India LLP
Gandhinagar, GJ
04.2023 - Current
- Provided technical support to customers via phone, email and remote access tools.
- Developed and maintained customer relationships by providing timely responses to inquiries and requests for assistance.
- Identified, researched and resolved customer issues related to software applications, hardware components and network connectivity.
Cashier Manager
Pizza Esspresso
, CT
09.2015 - 06.2017
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
Supervisor
Kaizen motors
09.2014 - 08.2015
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Production Operator
MSM Taman industries
03.2011 - 04.2012
- Performed regular inspections of production machinery to ensure optimal performance.
- Maintained accurate logs and records of production output, quality control tests, and other related activities.
- Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
Education
Bachelor of Commerce -
Eastern Institute For Learning in Management
Sikkim06-2012
Skills
- Problem-Solving
- Teamwork and Collaboration
- Work Planning and Prioritization
- Client Retention
- Performance Management
- Records Management
- Continuous Improvement
- Customer Service
Languages
Gujarati
First Language
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
Support Executive
Advantmed India LLP
04.2023 - Current
Cashier Manager
Pizza Esspresso
09.2015 - 06.2017
Supervisor
Kaizen motors
09.2014 - 08.2015
Production Operator
MSM Taman industries
03.2011 - 04.2012
Bachelor of Commerce -
Eastern Institute For Learning in Management