Lavanya Rajagopalan
Chennai
Summary
Agile Business Analyst and Scrum Master with over 6 years of experience delivering automation and digital transformation across the banking, technology, and automotive industries. Experienced in facilitating Scrum ceremonies, refining product backlogs, writing user stories, and supporting sprint-based delivery. Skilled in RPA implementation, stakeholder alignment, documentation, and continuous improvement. Proven experience in Agile enterprise environments with UiPath, Jira, Confluence, and Azure DevOps.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Agile Business Analyst/Scrum Master
RNTBCI
Chennai
06.2023 - Current
- Facilitating Agile ceremonies including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives to support delivery predictability.
- Partnering with Product Owner to prioritize backlog items using business value, ROI, and workflow dependency metrics.
- Creating refined user stories and acceptance criteria to ensure clarity and alignment with business outcomes.
- Tracking sprint metrics including velocity, burndown charts, and completion accuracy to support continuous improvement.
- Supporting BA testing and business UAT to validate feature readiness against Definition of Ready (DoR) and Definition of Done (DoD).
- Identifying workflow gaps and process improvements, contributing to improved sprint throughput and team enablement.
- Collaborating with stakeholders, QA, and development teams to resolve blockers, manage dependencies, and maintain delivery momentum.
Senior Business Analyst (Agile + RPA)
iOpex Technologies
Chennai
04.2021 - 06.2023
- Led end-to-end business analysis for automation initiatives including requirement gathering, process documentation, solution validation, and UAT support.
- Translated complex requirements into user stories and functional specifications including PDD, SDD, and BRD.
- Coordinated sprint-based development activities using Jira and Azure DevOps to manage backlog and track delivery.
- Assessed process automation feasibility during RPA discovery and recommended scalable automation solutions.
- Ensured cross-functional alignment through sprint demo walkthroughs and feedback incorporation.
- Supported QA planning, execution, and defect resolution to improve product stability and stakeholder satisfaction.
Senior Officer (Automation & Agile Delivery)
Standard Chartered
Chennai
06.2019 - 04.2021
- Delivered automated banking workflows across multiple regions including Singapore, Mauritius, Hong Kong, and Vietnam.
- Created user stories and automation documentation aligned with sprint objectives and feature delivery.
- Supported STP enhancement initiatives and platform stabilization through Agile delivery.
- Coordinated UAT, defect triage, and release readiness, ensuring compliance with banking standards.
- Conducted PoCs and demo sessions to present process improvements and automation outcomes.
AR Representative
NTT DATA
Chennai
05.2018 - 03.2019
- Worked with international teams to resolve claim discrepancies and support revenue continuity.
- Monitored, documented, and escalated process inefficiencies to drive operational improvements.
Education
MBA - Finance
Loyola College
ChennaiBachelor of Commerce -
Ethiraj College
ChennaiSkills
- Scrum & Agile Frameworks (Scrum, Kanban, SAFe)
- Sprint Planning
- Stand-ups
- Reviews & Retrospectives
- User Stories
- Acceptance Criteria
- Use Cases
- Backlog Prioritization & Refinement
- Requirement Elicitation & Process Mapping (BPMN)
- UAT Coordination & Functional Testing
- Jira
- Confluence
- Azure DevOps
- UiPath Automation Delivery & Change Requests
- Stakeholder Management & Cross-Functional Collaboration
- Metrics: Velocity
- Burndown
- Sprint Reporting
Certification
• Certified UiPath Developer
• PSM-I, In Progress
• SAFe Scrum Master, In Progress
• PSM-I, In Progress
• SAFe Scrum Master, In Progress
Accomplishments
- Employee of the Year – iOpex Technologies
- 3x Quarterly Award – iOpex Technologies
- Spot Award – Standard Chartered Bank
- IExcel Award – NTT DATA
Timeline
Agile Business Analyst/Scrum Master
RNTBCI
06.2023 - Current
Senior Business Analyst (Agile + RPA)
iOpex Technologies
04.2021 - 06.2023
Senior Officer (Automation & Agile Delivery)
Standard Chartered
06.2019 - 04.2021
AR Representative
NTT DATA
05.2018 - 03.2019
MBA - Finance
Loyola College
Bachelor of Commerce -
Ethiraj College