Summary
Overview
Work History
Education
Skills
Dancer who love to travel with good company
Timeline
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Lavanya Udupa

Lavanya Udupa

Quality Analyst
Bengaluru

Summary

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Quality Auditing Analyst

Accenture
Bengaluru
08.2022 - Current
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Developed and maintained quality assurance procedure documentation.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
  • Analyzed quality and performance data to support operational decision-making.
  • Defined and implemented quality initiatives to reduce risk.
  • Liaised with vendors and end-users to uncover system optimization opportunities.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Participated as pilot for new projects to understand process, provided insights ro improve and reduce bugs
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Validated results and performed quality assurance to assess accuracy of data.

Trust and Safety Reviewer

Accenture
Bengaluru
07.2018 - 07.2022
  • Drove accuracy of content through careful proofreading and fact-checking.
  • Suggested improvements to content to enhance quality and accuracy.
  • Generated and maintained style guides to encourage consistent quality of content.
  • Throughout the years, well-maintained SLAs (quality and productivity)
  • Took the initiative to keep activity codes updated on a daily and weekly basis.
  • White-Board sharing (Team's MTD and weekly performance)
  • Sharing MOM every day
  • Lead the team meeting and the team as acting TL in the absence of the team leader.
  • Took the initiative to contact the training team and the quality team for clarification.

Education

Bachelor of Commerce - Financial Accounting

Acharya Tulasi National Commerce College
Shivamogga
06.2015 - 04.2018

MBA - Financial Accounting

Manipal University Jaipur
Jaipur
08.2023 - Current

Skills

    Information gathering

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Dancer who love to travel with good company

I'm a junior certified classical (Bharathanatyam) dancer. I enjoy learning new dance moves and would therefore attempt watching these videos anytime I have free time. I also adore all dancing forms. Additionally, I enjoy traveling in a friendly group of companions so that I may share these incredible experiences with them.

Timeline

MBA - Financial Accounting

Manipal University Jaipur
08.2023 - Current

Quality Auditing Analyst

Accenture
08.2022 - Current

Trust and Safety Reviewer

Accenture
07.2018 - 07.2022

Bachelor of Commerce - Financial Accounting

Acharya Tulasi National Commerce College
06.2015 - 04.2018

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Lavanya UdupaQuality Analyst