Swathi Voorenka
Quality Auditing Analyst
Hyderabad
Summary
Results-driven Quality Auditing Analyst with 10 years of experience in mapping. Expertise in implementing innovative mapping techniques that enhance operational quality and improve performance. Strong analytical skills and industry knowledge support the delivery of impactful solutions in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Language
Work History
Quality Auditing Analyst
Accenture Solutions Pvt Ltd
09.2016 - Current
- Provided instant and documented one-on-one feedback to operators to improve team quality.
- Provided detailed reports on audit findings, making recommendations for improvement resulting in more effective and compliant systems.
- Attended daily refreshers to address operator errors and enhance overall team quality.
- Worked on quality WBR, Meta QC, WoW Reports, DMS, BQ List, admin disputes, monthly metrics, suggest edit/review, analysis, and other QA-related activities for curation, matching, and Adhoc tasks.
- Manage monthly Management reporting and Relationship meetings with the team regarding risk factors, challenges and opportunities.
- I ensure to meet daily based audit targets i.e for curation and matching tasks based on English speaking and Non-English Speaking countries.
- Handled various ad hoc tasks and training batches for quality improvement.
- Conducted daily refresher sessions and policy updates across different countries.
- Currently, I am part of a Quality Team.
Education
B.Tech - ECE
JNTU Hyderabad
HyderabadIntermediate - MPC
Board of intermediate Hyderabad
HyderabadSSC -
Secondary School of Education Hyderabad
HyderabadSkills
- Quality Assurance
- Audit Coordination
- Compliance Processes
- Risk management
- Process Improvements
- Operations Excellence
- Team Leadership
Accomplishments
- Promoted couple of Times in Accenture in 2020 & 2024
- Certificate of recognition as performance of the month award and Performance of the quarter awards for being a top performer.
- Actively participated in Corporate Sustainability Activities.
Declaration
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Quality Auditing Analyst
Accenture Solutions Pvt Ltd
09.2016 - Current
Intermediate - MPC
Board of intermediate Hyderabad
B.Tech - ECE
JNTU Hyderabad
SSC -
Secondary School of Education Hyderabad