Rizwan Uddin Mohammed
Quality Analyst
Hyderabad,Telangana
Summary
Goal-driven Analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Over 8 years of experience in Operation industry.
Overview
7
7
years of professional experience
Work History
Quality Auditing Analyst
Accenture Solution Pvt Ltd.
Hyderabad
05.2019 - Current
- Participated in regular meetings with management to assess and address issues and identify and implement improvements.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed completed work to verify consistency, quality and conformance.
- Ensured compliance with all safety regulations in the workplace.
- Analyzed key performance indicators to identify effective strategies.
- Conducted internal audits for process improvement initiatives.
- Assisted in the development and implementation of quality control procedures.
Banking Officer
ICICI Bank Pvt Ltd.
Hyderabad
12.2017 - 05.2019
- Monitored chat queues for incoming requests from customers requiring assistance.
- Maintained up-to-date knowledge of company's products, services, and policies.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Answered customer inquiries regarding product features, pricing plans and orders.
- Conducted follow-up calls and chats with customers after resolving their inquiry.
- Documented all customer interactions and inquiries in the ticketing system accurately and completely.
- Resolved customer inquiries in a timely manner.
- Performed due diligence reviews of customer data to ensure compliance with KYC regulations.
- Collaborated with other departments to ensure that all customer information is accurate and up-to-date.
Education
Bachelor of Science - Computer Science
Vishwa Bharathi College of Engineering
Hyderabad06-2016
Skills
- Team Management
- Relationship Building
- Quality improvements implementation
- Quality Assurance
- Microsoft Office
- Internal Auditing
- Data Analysis
- Feedback Analysis
- Process Mapping
- Problem Resolution
- Flexible and Adaptable
- Team Collaboration
- Dependable and Responsible
- Schedule Management
- Workplace Safety
Accomplishments
- Received Encore award for the month of Jan-2024
- Best QA award for the year 2023
- Star of the Business award for the month of Nov -2023
Languages
English
First Language
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Auditing Analyst
Accenture Solution Pvt Ltd.
05.2019 - Current
Banking Officer
ICICI Bank Pvt Ltd.
12.2017 - 05.2019
Bachelor of Science - Computer Science
Vishwa Bharathi College of Engineering
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