Vijay Pratap Singh
Greater Noida West
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Quality Auditing Analyst
Accenture Solutions India (P) LTD
Noida
02.2021 - Current
- Managing multiple teams in terms of quality perspective and closely monitoring their performance
- Conducting team huddles, feedback sessions, and monthly calibration sessions
- Preparing and distributing quality reports and conducting analysis for process improvement
- Created reports, presentations, and other documentation for stakeholders.
- Identified opportunities for process improvements
- Implemented strategies for automating manual processes within the organization
- Worked on automation project with BT team which resulted in 0.8 FTE benefits
- Trained multiple batches of new hire and helped them to go live successfully
- Worked on SOPs, Process Maps, FMEA, SIPOC etc. while supporting operations
- Assisted Underwriters in processing proposals per RFP/RFQ requested by brokers
- Quoted plan design for Group Life and accidental death insurance and Supplemental health insurance
- Generated proposals based on quotation approved
Quality Compliance Analyst - Senior Associate
EXL Service India Pvt. Ltd.
Noida
05.2017 - 01.2021
- Renewed plans for existing groups in accordance with state-specific guidelines
- Handled claims - First Notice of Loss for workers' compensation, Auto and GL team
- Promoted to oversee quality reviews for FNOL (GL, Auto & Worker Comp), Payment support & Vendor Referral for claim investigation teams in Property and Casualty insurance process
- Compiled data related to quality assurance activities and prepared reports for management review.
- Developed corrective action plans in response to audit findings.
- Investigated non-conformances and identified root causes and appropriate corrective actions.
Process Associate
Capgemini Technology Services Limited
Noida
02.2015 - 04.2017
- Handled daily queues and achieved productivity as well as accuracy
- Trained new employees and prepared daily production and SLA trackers.
- Performed enrollment run to update customer records and maintain accuracy of information in US healthcare process
Education
MBA - Banking Management
SMU-Distance Education
Bachelor of Commerce -
Ramanujan College
Skills
- Effective Communication Skills & Team Collaboration
- Lean Six Sigma Green Belt Certified
- Proficient Microsoft PowerPoint and Advanced MS Excel
- RCA/Error Trend Analysis & Underwriting Expertise
- Certified in SQL for Data Science
- SSRS (SQL Server Reporting Services) knowledge
- Quality Audit Proficiency
- People management
Accomplishments
- PAT on The Back Award, for Highest production with 100% Quality, Capgemini
- Early Bird Award, for contributing multiple ideas which have been approved by client, EXL
- Overachiever Spotlight Award, for best performance in team for H1 2021, Accenture
- Emerging team lead Award, 04/01/22, Accenture
- Top Talent Platinum Award, 2023, for successful completed top Talent Program Organised by Accenture India Operations
- Star of Business Award, Received for the period Q2 2024
- Employee of the year for FY’24
- Identified and implemented idea for automating critical task which reduced manual effort alongwith overall processing cycle time
Personal Information
- Date of Birth: 09/15/93
- Gender: Male
- Nationality: Indian
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
Quality Auditing Analyst
Accenture Solutions India (P) LTD
02.2021 - Current
Quality Compliance Analyst - Senior Associate
EXL Service India Pvt. Ltd.
05.2017 - 01.2021
Process Associate
Capgemini Technology Services Limited
02.2015 - 04.2017
MBA - Banking Management
SMU-Distance Education
Bachelor of Commerce -
Ramanujan College
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