Mehul Singh

• Mentored and led diverse teams, enhancing productivity, fostering collaboration and exceeding organization goals
• Worked with multiple team at a time to give them feedback and improve their scores
• Cascading client policy update with team
• Take refreshers for top error policies which will help in improving accuracy thus reducing overall errors
• Enrich team members with clear sense of direction and understanding of each other's responsibilities
• Problem solving session for RCA

Developed training materials and conducted workshops to ensure that teams have the right skills and knowledge to succeed

• Support Lead with daily stats / reporting, conducting week top error session and provide download on new updates to the team on regular basis
• Ensure daily target are mets
• To be available on floor throughout the day to resolve process related queries
• Take refreshers for top error policies which will help in improving accuracy thus reducing people error
• Coach & guide BQ reviewers on performance
• Work on improvement on all metrics related to performance
• Enrich team members with a clear sense of direction and understanding of performance

Meta Platform Inc

Understanding client policies and guidelines

Reviews user generated content as per client policy

Make decisions according to defined policies and procedures

Identifying improvement opportunities in workflows and suggest solutions

Interface effectively with stake holders

Focus on language sensitive content, read, interpret, use behavior and take actions based on client defined polices

Treasury Wine Estate

Manage and maintain accounts payable and receivable, calculate prepare and process bills and invoices, maintain budgets and other financial records and and receive payment.

• Prepare and maintaining records of all purchasing orders.
• Communicate with vendors to resolve various discrepancies between purchase orders and invoices
• Manage pending invoice file by working with accounts payable on pricing issues
• Allocation of invoices in the system and maintaining daily basis invoice tracker
• Sending quotation to vendor
• Reporting to management on weekly basis.

As a Sales Executive at Cartrade.com, responsibilities involved driving sales and enhancing customer engagement. The focus was on understanding client needs and delivering tailored solutions to ensure satisfaction and retention. Duties included:

• Engaging with potential customers to promote products and services effectively.
• Maintaining records of customer interactions and sales metrics to gauge performance.
• Collaborating with the marketing team to develop strategies to attract new clients.
• Providing feedback on market trends and customer preferences to inform product development.
• Achieving sales targets consistently through effective negotiation and relationship-building.