Open To Work
Hi, I’m
LAXITA BANSAL
Project Manager
Gurgaon,HR
Summary
Passionate Program & Operations Manager with experience across EdTech and customer-centric industries, focused on creating meaningful learner and customer experiences through strong operations, people management, and stakeholder collaboration. Currently working as a Program Manager, where I manage end-to-end learner engagement, mentor coordination, program operations, and learner success initiatives for cloud and technology programs.
My professional journey has been a mix of operations, leadership, and building scalable processes that create real impact. From managing large teams and driving operational excellence at Crio.Do to leading multi-center operations and revenue-focused initiatives at cult.fit, I have always enjoyed working closely with people, solving challenges, and improving experiences.
I genuinely enjoy building strong relationships with learners, teams, and stakeholders while ensuring smooth execution and continuous improvement in everything I work on. Whether it’s handling escalations, managing programs, improving processes, or motivating teams, I believe consistency, empathy, and ownership make all the difference.
Always eager to learn, grow, and contribute towards creating impactful learning and operational experiences.
Overview
7
years of professional experience
3
Certification
Work History
Cultfit Healthcare Private LtdGurgaon
Growth and Operations Manager
07.2021 - 04.2022
Job overview
- Generated revenue of 4.2cr through In-Center Sales Delhi NCR & managed a team of 50+ members
- Acquired over 3.1K new users through In center Sales
- Improved conversion % by 3x of the overall in app trial to pack by improving new user experience
- Increased the book to attend ratio by 33% by introducing a reward programme for trial users
- Launched referral Programmes to increase landing page visits & new user footfall by 40%
- Redesigned the telesales team to improve team efficiency by 25% & increased the call connect ratio
- Managing overall PnL & Business operations of Delhi NCR, team of 50+ members
- Achieved customer excellence rating of 3.86 & brand NPS of 60
Great LearningGurgaon, Haryana
Project Manager
01.2024 - Current
Job overview
- Led project teams to ensure timely delivery of milestones and adherence to scope.
- Developed project plans and schedules using industry-standard tools for effective tracking.
- Facilitated communication between stakeholders to align project goals and expectations.
- Identified risks and implemented mitigation strategies to enhance project outcomes.
Cultfit Healthcare Private LtdGurgaon
Center Manager Operations
05.2019 - 07.2021
Job overview
- Cost Optimisation & customer excellence ), Responsible for stock management for GGN cluster consisting of 7 centers & team of 16+ members
- Managed the online PT sessions i.e class scheduling, trainers schedule and to arrange for backup
- Collaborated with cross functional teams to drive better customer experience through better schedules
- Led the team to improve center efficiency by 20% through CRM & manpower optimisation
- Reduced the cost by 25-35k/month by tracking & optimising the electricity consumption Delhi NCR
- Program managed telecalling project to acquire 13K users for online group training to reduce inactivity
- Worked with the supply chain team and that includes the relationship management with the various vendors, product listing and stock management of the product along with customer escalations
- Onboarded the best specialist for our online platform includes dietician and therapist
- Delivered the presentation on various topics for the better understanding of the product and how to deal with customers for the PAN India operations team.
HDFC BankChandigarh
Summer Intern
05.2018 - 06.2018
Job overview
- Conducted a Survey on the SERVICE QUALITY of HDFC Bank on the basis of RATER SCALE
- Prepare a questionnaire that includes different questions based on RATER and get it filled by the various customers by interacting with them personally
- Learned the normal banking operations and how to deal with the different kinds of customers and tried to resolve their problem at the earliest and this also helps in increasing the responsiveness factor of the bank
- At the end, delivered the final report to the bank so that they can improve upon the areas in which they were lacking.
Education
Panjab UniversityChandigarh
MBA from Finance and Marketing
04.2019
Panjab University
Bachelor of Commerce from Marketing Honours
05.2017
Skills
- Team management
- Customer Lifecycle Management
- Public speaking
- Data Analysis
- Sales Management
- Project Management
Accomplishments
- Project & Collaboration: Jira, Google Workspace
- Analytics & Reporting: Metabase, Google Analytics
- CRM & Customer Support: CRM, Freshdesk, Freshchat
- Marketing Automation: WebEngage
- Learning Management Systems: Olympus LMS, Olympus Portal
- AI Tools: Google Gemini
- E-commerce & Operations: Unicommerce
Certification
Customer Lifecycle Management | Data Analysis | Sales Management | Monetization | Project Management | Marketing Strategic Planning| AI in Project Managent
Timeline
Project Manager
Great Learning
01.2024 - Current
Growth and Operations Manager
Cultfit Healthcare Private Ltd
07.2021 - 04.2022
Center Manager Operations
Cultfit Healthcare Private Ltd
05.2019 - 07.2021
Summer Intern
HDFC Bank
05.2018 - 06.2018
Panjab University
MBA from Finance and Marketing
Panjab University
Bachelor of Commerce from Marketing Honours