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LAXMAN PALAV
Growth And Operations Manager
Mumbai
Summary
Growth Operations Manager with 4+ years of experience supporting revenue growth through structured execution across marketing, delivery and operations. Experienced in managing a revenue of 1+ Cr, marketing budget of 10+L, cross functional teams and client stakeholders and scalable processes in a fast-paced environment.
Overview
5
5
years of professional experience
2
2
Certifications
1
1
Language
Work History
Growth & Operations Manager
McHugh Global Learning Systems Pvt. Ltd.
01.2022 - Current
- Led the execution of 10+ client projects across marketing, delivery, and operations, including 3 long-term engagements (10+ months) with individual budgets of ₹7–10L, directly supporting sustained revenue pipelines.
- Acted as the primary liaison between clients, internal teams, and leadership to ensure on-time delivery, scope control, and retention across repeat engagements.
Built and implemented Notion-based project and workflow tracking systems, improving visibility across timelines, ownership, and dependencies. - Supported growth initiatives by coordinating marketing execution, event delivery, and operational readiness across multiple, parallel projects.
- Managed and trained a team of six, including three direct reports, ensuring consistent execution quality and knowledge transfer.
Handled escalations, risk management, and cross-team coordination in high-ambiguity environments.
Client Relations Executive
McHugh Global Learning Systems Pvt. Ltd.
01.2021 - 01.2022
- Managed client communication, requirements, and delivery timelines. Handled escalations and coordinated with internal teams to ensure smooth execution and long-term client relationships.
Education
B.Sc. - Mathematics
Mumbai University
01.2021
Skills
Growth Operations and Execution
Project & Program Management
Risk & Escalation Handling
Process Design and Optimization
Revenue and Client Enablement
Stakeholder Management
Client Delivery & Retention Support
Marketing and Event Execution
Tools: Notion (Advanced), Jira Whiteboards, Excel / Google Sheets, Google Slides
Certification
Google Project Management – Coursera
Accomplishments
Trusted with repeat engagement & long duration projects.
Software
Timeline
Growth & Operations Manager
McHugh Global Learning Systems Pvt. Ltd.
01.2022 - Current
Client Relations Executive
McHugh Global Learning Systems Pvt. Ltd.
01.2021 - 01.2022
B.Sc. - Mathematics
Mumbai University