Sadhna Arora
Gurgaon
Summary
Results-driven Growth Operations Manager with over 7 years of experience in developing scalable offerings and pricing models. Expertise in driving business expansion through innovative strategies, enhancing sales pipelines, and optimizing team performance. Proven ability to streamline processes for increased efficiency and profitability while leading cross-functional teams to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Growth & Operations Manager
Digital Chaabi Academy
Hisar
03.2023 - 11.2025
- Took ownership of growth execution and operations after promotion, working closely with founders on positioning and delivery.
- Introduced value-based pricing and program packaging, increasing average ticket size and enrollment quality.
- Led offline brand-building initiatives including seminars and ad-film ideation to execution with external producers.
- Built and structured career-focused curriculum, defining modules, delivery flow, outcomes, and practical orientation.
- Acted as primary relationship and project manager for students, parents, trainers, and partners.
- Delivered student training sessions and handled extensive parent and student counselling.
- Led execution with 7 internal team members and 10 freelancers, ensuring smooth coordination.
- Managed workflows and lead journeys using CRM systems and project management tools.
Key Account & Operations Executive
Bluemonk Recycling
02.2022 - 01.2023
- Worked on high-value contracts with ~₹5 Cr revenue exposure through close client coordination.
- Managed enterprise client relationships and coordinated pricing, auctions, compliance, and documentation.
- Handled operational reviews, issue resolution, and stakeholder communication.
Relationship & Project Manager
Opera Gratia Pvt Ltd (Befikr.in)
07.2021 - 01.2022
- Owned end-to-end service execution across multiple on-ground projects in Delhi NCR.
- Managed a 20+ member technician team, coordinating schedules, quality, and communication.
- Rebuilt and retained high-value client relationships post-pandemic.
Associate Sales Consultant
Policybazaar (PB Fintech)
Gurgaon
04.2019 - 03.2020
- Customer handling, consultative selling, CRM usage, onboarding, and follow-ups.
- Assisted clients in selecting insurance products based on individual needs.
Inside Sales Executive
Prognomic Business Solutions
Gurgaon
11.2017 - 02.2020
- Customer handling, consultative selling, CRM usage, onboarding, and follow-ups.
- Conducted product presentations and demonstrations for potential customers.
Education
M.A. - English
Guru Jambheshwar University
Hisar01.2025
B.Ed - English & Social Science
Gaur College
Hisar01.2025
B.A. -
Guru Jambheshwar University of Science & Technology
Hisar01.2022
Skills
- Growth execution
- Process optimization
- Customer insight and counseling
- Branding and positioning
- Curriculum development
- Project management
- Operations management
- Team leadership
- ChatGPT and Claude
- ClickUp and Notion
- Slack communication
- Meritto CRM and Salesforce
- Google Workspace
Skills And Tools
Growth Execution, Customer Insight & Counselling, Branding & Positioning, Curriculum Development, Project & Operations Management, Team Leadership, ChatGPT, Claude, ClickUp, Notion, Slack, Meritto CRM, Salesforce, Google Workspace
Websites
Timeline
Growth & Operations Manager
Digital Chaabi Academy
03.2023 - 11.2025
Key Account & Operations Executive
Bluemonk Recycling
02.2022 - 01.2023
Relationship & Project Manager
Opera Gratia Pvt Ltd (Befikr.in)
07.2021 - 01.2022
Associate Sales Consultant
Policybazaar (PB Fintech)
04.2019 - 03.2020
Inside Sales Executive
Prognomic Business Solutions
11.2017 - 02.2020
M.A. - English
Guru Jambheshwar University
B.Ed - English & Social Science
Gaur College
B.A. -
Guru Jambheshwar University of Science & Technology