Laxman Ashok More
Mumbai Suburban
Summary
Skilled ATM Custodian with a solid background in machine maintenance and cash handling. Proven skills in troubleshooting, diagnosing, and repairing mechanical issues while ensuring high levels of accuracy and security. Strengths include problem-solving abilities, technical competency, and exceptional customer service skills. Previous work has demonstrated consistent success in maintaining optimal functionality of ATMs, contributing to improved client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Executive-ATM Officer
Securevalue India Limited(Quess Corp. Ltd)
Bhandup, Mumbai
10.2022 - 08.2024
Executive-ATM Officer
Securevalue India Limited(Quess Corp. Ltd)
Bhandup, Mumbai
10.2020 - 08.2021
- Performed daily inspections of ATM machines for proper functioning and appearance.
- Maintained records of all cash transactions, deposits, withdrawals, and reconciliations.
- Coordinated with local banks to ensure delivery of currency to ATMs in a timely manner.
- Conducted regular maintenance on ATMs including cleaning, restocking paper rolls and refilling coin cassettes.
- Responded promptly to customer inquiries regarding ATM use or malfunctioning equipment.
- Repaired minor mechanical issues with ATMs such as jammed bills or cards stuck inside the machine.
- Ensured that all bank-owned ATM machines were compliant with applicable laws and regulations.
- Monitored customer feedback regarding ATM services and addressed any complaints in a professional manner.
- Provided technical support to customers during their use of an ATM machine.
- Assisted in developing policies and procedures for the safe operation of ATMs within the branch network.
- Created detailed reports on all transactions processed by each ATM terminal throughout the day.
- Managed inventory levels of supplies necessary for operating ATMs including paper rolls and printer ink cartridges.
- Collaborated with IT team members to troubleshoot software issues affecting the performance of an ATM machine.
- Researched discrepancies between actual cash balances reported by an ATM vs. system-generated balance reports.
- Adhered strictly to safety protocols when handling large amounts of cash at ATMs.
- Assessed and identified issues and quickly resolved to restore functionality.
- Offered repair or service options to help customers make decisions.
- Answered customer service calls and resolved issues quickly to return machines to operational status.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
- Removed malfunctioning components and replaced with new or refurbished parts.
- Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
Junior Executive-ATM Officer
Brinks India Private Limited
Mumbai
08.2012 - 02.2020
- Performed daily inspections of ATM machines for proper functioning and appearance.
- Maintained records of all cash transactions, deposits, withdrawals, and reconciliations.
- Coordinated with local banks to ensure delivery of currency to ATMs in a timely manner.
- Conducted regular maintenance on ATMs including cleaning, restocking paper rolls and refilling coin cassettes.
- Responded promptly to customer inquiries regarding ATM use or malfunctioning equipment.
- Repaired minor mechanical issues with ATMs such as jammed bills or cards stuck inside the machine.
- Ensured that all bank-owned ATM machines were compliant with applicable laws and regulations.
- Monitored customer feedback regarding ATM services and addressed any complaints in a professional manner.
- Provided technical support to customers during their use of an ATM machine.
- Assisted in developing policies and procedures for the safe operation of ATMs within the branch network.
- Processed requests from customers for account transfers, balance inquiries, card activation and deactivation, PIN resetting or other banking functions via an ATM machine.
- Managed inventory levels of supplies necessary for operating ATMs including paper rolls and printer ink cartridges.
- Collaborated with IT team members to troubleshoot software issues affecting the performance of an ATM machine.
- Researched discrepancies between actual cash balances reported by an ATM vs. system-generated balance reports.
- Adhered strictly to safety protocols when handling large amounts of cash at ATMs.
- Answered customer service calls and resolved issues quickly to return machines to operational status.
- Removed malfunctioning components and replaced with new or refurbished parts.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
- Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
- Streamlined preventive maintenance repair processes to support timely completion.
Store Executive-Food & Beverage
Aramark patman Service Private Limited
Ghansoli, Navi Mumbai
05.2008 - 06.2009
- Maintained accurate records of daily, weekly and monthly sales figures.
- Maintained accurate inventory records using computerized systems.
- Coordinated with vendors for timely delivery of goods and services.
- Updated stock information on a daily basis in the system.
- Ensured proper handling, storage and maintenance of all items in the storeroom.
- Organized shelves, racks, bins, cases, drawers and other areas within the storeroom.
- Monitored stock levels to identify shortages or overages in inventory items.
- Prepared purchase orders for requested materials according to established procedures.
- Processed invoices accurately and promptly after receiving goods from suppliers.
- Tracked expiration dates of stored items to ensure freshness of products sold in storerooms.
- Provided assistance in loading and unloading trucks when needed.
- Performed routine housekeeping tasks such as sweeping floors, cleaning shelves.
- Loaded deliveries onto vehicles for transportation according to safety guidelines.
- Reported any damaged or defective goods immediately upon receipt.
- Investigated discrepancies between physical count results and computer-generated reports.
- Kept up-to-date records of receipts, records and withdrawals from stockroom.
- Received delivery of incoming materials to reconcile purchase orders.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated and maintained store signage and displays.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained and mentored associates to teach daily tasks and procedures.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Prepared work orders, bills of lading or shipping orders to route materials.
Education
Some College (No Degree) - H.S.C (Science) in 2010
Maharashtra State Board
Mulund, MumbaiSkills
- Basic accounting
- Cash handling expertise
- Security awareness
- Problem-solving aptitude
- Technical Documentation
- Problem Resolution
Affiliations
- Communication Skills
- Hard Work
- Cultural Awareness
- Interest in Self Development
- Team Work
- Problem Solving
- Decision Making
- Organizational Skills
- Active listening Skills
- Time Management
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Intermediate (B1)
B1
About me
- I am an experienced joiner with well-developed skills and experience in groundwork and have worked in the ATM (Cash Replenishment Agency) industry since 2012. I am a hardworking, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humor. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful, and able to listen effectively when solving problems.
Accomplishments
- Certificate in Merit/Participation for "Poster" Competition In "LUMINESCENCE" organized by the Chemistry-Biochemistry Discipline in Mithibai College of Arts, Science & College, Vile Parle, Mumbai held on 07th August 2010.
- Certificate in Participation for "Easy Competition" organized by the Department of Chemistry. N.G.Acharya & D.K.Marathe College of Arts, Commerce & Science held on 26th November 2010.
- Second Prize Winner in Intercollegiate "Poster Competition" organized by the Department of Chemistry. N.G.Acharya & D.K.Marathe College of Arts, Commerce & Science held on 26th November 2010.
- Third Prize Winner in Intercollegiate "Poster Competition" organized by the "GIGNOSCO" Science Association held on 14th January 2011.
- Certificate of Participation in the workshop on "Milk Adulteration Testing" (M.A.T) organized by the Department of Chemistry in Collaboration with the "Consumer Guidance Society of India" (CGST) held on Friday 21st October 2011.
Certification
- Employee of the "BRINKS INDIA PRIVATE LIMITED" Certificate of Appreciation Award of 5 years of Loyal and Dedicated Service in Years 2017.
Timeline
Executive-ATM Officer
Securevalue India Limited(Quess Corp. Ltd)
10.2022 - 08.2024
Executive-ATM Officer
Securevalue India Limited(Quess Corp. Ltd)
10.2020 - 08.2021
Junior Executive-ATM Officer
Brinks India Private Limited
08.2012 - 02.2020
Store Executive-Food & Beverage
Aramark patman Service Private Limited
05.2008 - 06.2009
- Employee of the "BRINKS INDIA PRIVATE LIMITED" Certificate of Appreciation Award of 5 years of Loyal and Dedicated Service in Years 2017.
Some College (No Degree) - H.S.C (Science) in 2010
Maharashtra State Board
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