Laxmi Narayan

First Mile (Pickup)
1. Timely pickup: Ensure on-time pickup of cargo from shippers.
2. Freight cost management: Manage freight costs for pickup operations.
3. Issue resolution: Resolve pickup-related issues promptly.
Responsibilities:
1. Coordinate with shippers: Manage pickup schedules and communicate with shippers.
2. Manage freight costs: Negotiate with carriers, manage freight invoices, and optimize pickup routes.
3. Troubleshoot issues: Resolve pickup-related issues, such as delays or documentation errors.

Middle Mile (Linehaul)
1. Transit time management: Ensure efficient and on-time transportation of cargo.
2. Freight cost optimization: Optimize freight costs for linehaul operations.
3. Cargo safety: Prevent damage or loss during transit.
Responsibilities:
1. Manage linehaul operations: Coordinate with carriers, manage routes, and track cargo movement.
2. Optimize freight costs: Analyze freight rates, negotiate with carriers, and optimize linehaul routes.
3. Troubleshoot issues: Resolve transit-related issues, such as delays or route deviations.

Last Mile (Delivery)
1. Timely delivery: Ensure on-time delivery of cargo to consignees.
2. Freight cost management: Manage freight costs for delivery operations.
3. Consignee satisfaction: Maintain high consignee satisfaction levels.
Responsibilities:
1. Coordinate with consignees: Manage delivery schedules and communicate with consignees.
2. Manage freight costs: Negotiate with carriers, manage freight invoices, and optimize delivery routes.
3. Troubleshoot issues: Resolve delivery-related issues, such as delays or documentation errors.

Additional Responsibilities:
1. Freight cost analysis: Analyze freight costs, identify trends, and implement cost-saving initiatives.
2. Carrier management: Manage relationships with carriers, negotiate rates, and ensure compliance.
3. Process improvement: Identify areas for process improvement and implement changes to optimize FTL operations.

• Successfully managed the RDC & Transpiration centers in locations at Delhi & NCR, Gujarat, Mumbai, MP, Kolkata, Patna,different Rajasthan, North & East
• Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping.
• Supervise daily activities of the warehouse, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service
• Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality, and customer service standards are met

Transportation Responsibility:-

• Responsible for Intercity, Regional & National Line-haul, Co-loading,and Railway connection planning.
• Cost monitoring of dedicated vehicles & co-loading network.
• Bills validation and submission on time with zero error.
• Making and maintaining monthly transportation and co-loading cost budget and adherence to the budget and monitoring CPS.
• Managed the transportation of carrier operations, including line haul and dedicated services, ensuring total functional optimization focusing on cost reduction programs while increasing customer satisfaction
• Transporter relationship management - Close coordination with Coloader, Line haul Partners, RDC, first mile & last mile to maintain a healthy business relationship and understand ground reality issues and provide solutions accordingly.
• New transporter partner onboarding, compliance analysis, asset and infra management as per project requirement.

• Responsible for Keeping the product Losses under Control
• Responsible for ensuring faster refunds to customers through faster pick-up and QC checks.
• Maintain quality control and implement loss prevention controls to minimize company loss due to theft or damage to company property.
• Set up Return Verification Process from scratch leading to a significant reduction in losses and fulfillment costs.
• Verification of customer transactions and analysis of customer behavior to identify fraudulent transactions.
• Monitoring of Seller behavior and identification of sellers resorting to fraudulent transactions.

• Successfully managed the All India First Mile centers Order processing.
• Arrange for seller pickup and transportation management with a forwarder, Volume allocation decisions, and timely order processing within TAT time deliveries.
• Ensuring 100% order fulfillment and closing the deviations if any, also ensuring delivery TAT within stipulated time frame as per management’s requirement.
• Designing the All India Circle wise Logistics plans (Route-Plan) for timely seller pickup & 3pl handover of the shipments, and tracking the shipping performance as per agreed TAT with 3pl Partners.
• Providing SOP training in routine, competency analysis, leadership, and team management by finding and motivating the right resources.
• New branch setup, compliance analysis, asset, and infra management as per project requirement.

• Managing pan India courier distribution / delivery/RTO/Pickups/COD remittance, assigning couriers with various logic.
• Complete Set-up of the E-commerce First-Mile & Last-Mile Hub in Delhi, Mumbai & Bangalore for SDD (Same Day Pickup & Delivery).
• Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.

• Assign jobs to the logistics team for pickup arrange for respective Vendors' location in Delhi/NCR.
• Assuring proper quality check of the Goods as per PO and Vendor Invoice.
• Assign material location-wise and make the necessary entries into Admin.
• Maintained all transactions in Admin inventory software provided by Moonshine i.e. Issue, Receipt, Stock, and daily shipment reports.
• Reduction in Logistics cost up to 67% by advance ordering and diverting Air shipments to the surface.
• Led effort to improve on-time delivery to a sustained 97%, up from 93% average, and improved customer satisfaction.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Responsible for Seventy mm Service Pvt. Ltd. Order Management, 3PL Logistics Management, Distribution & Supply chain Management, Vendor Management, and Appointing Distributors as per our
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

• Responsible for distribution and logistics activities of P & G.
• Appoint multiple logistics Partners to pick up the packages and deliver to the customer within agreed SLAs Negotiate the best courier cost.
• Average of four thousand shipments handled throughout pan India on monthly basis.
• Auditing Courier for better delivery percentage and to avoid discrepancy.
• Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.

• Handling team size of 68 agents in assistance with 4-team leader by providing hand-on assistance through intervention & mentoring.
• Ensuring quality reporting through quality audit and TLs working in tandem. Analyzing the reports with the Operations Manager to build a highly effective measurement & rewards system based on empirical data.
• Controlling management accounts with attention to essential criteria for net profit, including, shrinkage, wages, write-off, cash control, and warehouse expenditure.
• Responsible for fostering the development of Team leaders & by having motivational activities & drawing career development programs at regular intervals to ensure long-lasting relationships with a company.

• Monitoring of the Daily SBI Credit Card in the bank by the agency.
• Coordinating with the channel partners for the processing of the wrong delivery Cases