Laxmi Palwankar
Navi Mumbai
Summary
Experienced telesales executive with a proven track record of meeting and exceeding sales targets. Skilled in building rapport with clients, identifying their needs, and effectively communicating.
Overview
11
11
years of professional experience
Work History
Tele Sales Specialist
Auspro services
Navi Mumbai
10.2023 - Current
- Generated leads and took appointments daily.
- Develop and manage a sales pipeline.
- Establish and maintain relationships with key decision makers.
- Sales-focused outbound caller for driving revenue.
- Fostered team dynamic with positivity.
- Publishing Daily Performance and Financial reports on regular basis.
- Provided customer service support to clients via telephone and email.
- Produced prospects through market analysis and competitor research.
Senior Sales Representative
Micro orbit consulting services
Navi Mumbai
05.2022 - 09.2023
- I employed effective sales strategies and tactics to close deals and drive new business growth.
- Negotiated pricing contracts with customers to maximize profits.
- Researched sales opportunities and possible leads to exceeding sales goals and increasing profit.
- Identified opportunities for cross-selling additional products and services.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Maintained records related to sales for store management.
- Stayed informed about sales, promotions, returns, and security.
- Boosted profitability and revenue by identifying customer needs and providing tailored offerings.
Customer Service Representative
Kontact Global
Navi Mumbai
10.2021 - 04.2022
- Recognized potential for cross-selling supplementary offerings tailored to customer requirements.
- Suggested service improvements based on identified gaps.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Business Consultant
Nextgen
Navi Mumbai
01.2020 - 08.2021
- Conducted workshops to address organizational challenges with stakeholders.
- Educating parents and children about Tata Studi e-learning features to increase business.
- Assisted in raising capital for new projects.
Sales Representative
Q connect
KontactNavi Mumbai
10.2017 - 11.2019
- Provided technical support for customers using the company's products or services.
- Performed market research to identify potential sales opportunities.
- Generated new sales leads through cold calling and networking activities.
- Developed key customer relationships to increase sales.
- Greeted customers to determine wants or needs.
Social Worker
Hamara Foundation
Mumbai
10.2013 - 08.2017
- Facilitated group therapy sessions for clients with similar issues or experiences.
- Collaborated with family members to provide comprehensive support services to clients.
Education
Education Diploma -
Adarsh Early Childhood Care Education Diploma
Mumbai 06-2014
H.S.C - Accounting and Finance
Maharashtra
Mumbai02-2012
Skills
- Follow-up calls
- Performance Tracking
- Goal-Oriented
- Cold-calling
- Lead Management
- Performance-driven
- Product and service understanding
- Sales expertise
- Verbal and written communication
- Active Listening
- Punctuality
Accomplishments
Shining Star Award (Quarterly) - Exceptional Performance & Commitment To Quality
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Personal Information
Gender - Female
Date of Birth - 01/060/1990
Hobbies - Painting, Gardening, Rangoli making.
Timeline
Tele Sales Specialist
Auspro services
10.2023 - Current
Senior Sales Representative
Micro orbit consulting services
05.2022 - 09.2023
Customer Service Representative
Kontact Global
10.2021 - 04.2022
Business Consultant
Nextgen
01.2020 - 08.2021
Sales Representative
Q connect
10.2017 - 11.2019
Social Worker
Hamara Foundation
10.2013 - 08.2017
Education Diploma -
Adarsh Early Childhood Care Education Diploma
H.S.C - Accounting and Finance
Maharashtra
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