Laxmikant Bhat
Thane West,MH
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Consultant
Capgemini
06.2022 - Current
- I was a part of a change ticket backlog reduction exercise in which I led one of the major exercises and made a significant contribution to the successful reduction of the change ticket backlog
- I worked on implementing and improving various ITSM processes
- Working on the service delivery aspect of a specific product to ensure services are seamlessly offered to the client
Senior Analyst, Knowledge Management
Adecco PeopleOne India Ltd.
11.2019 - 06.2022
- Company Overview: Client: Mondelez India Foods PVt
- LTD
- Create documentation for multiple audiences (End Users & IT Service Desk)
- Translate complex information understandable to audiences
- Make updates to existing knowledge and act based upon feedback received from end user and/or support teams
- Follow knowledge management best practices
- Client: Mondelez India Foods PVt
- LTD
- ServiceNow Testing: I was in charge of conducting testing for enhancements to the incident and knowledge modules as well as engaging in ServiceNow upgrade testing
- For three releases, I helped test the incident and knowledge modules
- Suggestions for enhancement to the Incident Management module, as well as testing the new enhancements in ServiceNow Test, Dev and Preprod instances before they are incorporated in ServiceNow prod
- Participated in ServiceNow upgrade testing for the Incident Management, Knowledge Management modules as well as Service Catalog Management every six months
- During the ServiceNow upgrade testing, lead the Incident Management testing
- This testing also includes integration testing
- If the testing results were not as expected, raised a defect in HP ALM and ensured that the defect is fixed
- Drafted new test cases to test new enhancements implemented in the Knowledge or Incident Module
- Escalation Management: Collaborate with multiple support (Cross team collaboration) groups to ensure effective handling of Incident tickets in order to improve the Incident Management process in the organization
Team Leader
Adecco PeopleOne India Ltd.
12.2018 - 10.2019
- Company Overview: Client: Mondelez India Foods PVt
- LTD
- Lead day-to-day operational activities of the IT Service Desk Team
- Prioritization and assignment of all Incidents assigned to the team’s queue in BMC Remedy
- Acting as a point of escalation for any issues relating to IT Service Desk
- Manage team resources effectively to ensure appropriate resources are available at all times
- Submit change requests for specific activities
- Set up Lync Large Meetings
- Client: Mondelez India Foods PVt
- LTD
Analyst, IT Service Desk
Adecco PeopleOne India Ltd.
03.2015 - 11.2018
- Company Overview: Client: Mondelez India Foods PVt
- LTD
- Address end user queries via email
- Log incidents on behalf of end users
- Provide technical assistance
- Client: Mondelez India Foods PVt
- LTD
Associate Engineer
CMC Ltd.
04.2013 - 04.2014
- Worked as an Associate Engineer with CMC Ltd
- Project: TCS – ICC
- Role: Providing Level 1 Technical Support / Service Desk
- Support Group: Desktop
Education
Diploma - Computer Science & Engineering
Shri. Vasantrao Potdar Polytechnic
Belgaum, Karnataka03.2010
Skills
- Teamwork mindset
- Project management
- Negotiation
- Business analysis
- Agile methodologies
- Data-driven decision making
- KPI analysis
- Problem-solving
- Client relationships
- Processes and procedures
- Best practices implementation
- Continuous improvement
- MS office
- Analytical thinking
Accomplishments
Demonstrated creative mindset, forward thinking and outstanding performance in improving the service quality of delivery
Certification
- ITIL V 4.0
- AWS Certified Cloud Practitioner
- Business Analyst L0 (Passed L1 exam. Yet to apply for certification)
- Connected Manager
National Skills Registry - I T P I N
881132170809
Languages
Marathi
Bilingual or Proficient (C2)
Timeline
Senior Consultant
Capgemini
06.2022 - Current
Senior Analyst, Knowledge Management
Adecco PeopleOne India Ltd.
11.2019 - 06.2022
Team Leader
Adecco PeopleOne India Ltd.
12.2018 - 10.2019
Analyst, IT Service Desk
Adecco PeopleOne India Ltd.
03.2015 - 11.2018
Associate Engineer
CMC Ltd.
04.2013 - 04.2014
Diploma - Computer Science & Engineering
Shri. Vasantrao Potdar Polytechnic
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