Laxmikanth Chittampally

• Aug 8th 2016
• Resignation Date : Nov 28th 2023

EI-ESCALITION: ( June 2019- Nov 2023)

• Team to maintain the integrity of the documents imaged into repositories through processing Re-index requests and identify accurate account information for documents escalated by Line of Business

Roles & Responsibilities:

• Analyzing and ensuring the loan numbers are updated accurately to respective customer data and review customer provided documents and index them as per Document Standards to make them available for business partners to proceed with further loan processing.
• Will receive Re-index Request from business partners and quality assurance through the Imaging & Content Management Platform (ICMP)
• Re-index team supports all line of business that utilize ICMP Working on multiple product lines
• Ensure to Maintain high level of quality and exceeds productivity goals consistently
• Tools will use in Escalation are HOGAN, CORE Portal, Financial Transaction Management (FTM) & ICMP
• Providing SME support to team members & make sure Tm's will able to meet their targets
• Participating and conducting team-building activities
• Attending calibration calls from LOB Partners Regarding Process
• Analyzing Errors Contributed by team and creating an action plan to reduce errors
• Ensuring team members understand the updates received through QAC presentations
• Supporting & helping team members in processing and solving most of their issues related to Process & day-day activities
• Contributing additional hours of production as per business requirement in weekdays and weekends
• Following appropriate volume queues and ensure that we do not miss on SLA

Due Diligence Coordinator ( Aug 2016- May 2019)

• Provide KYC /CDD / EDD analysis of customers, undertaking research, document checks and financial crime risk assessments using internal and external sources.
• Experience and expertise in Compliance, End to end KYC, Anti-Money Laundering, Irregular Business Practice prevention.
• Hands on experience on tools like World Check, Lexis Nexis, CDD and other internal applications.
• Ensuring high-quality customer service, overseeing departmental
  operations, and the development of critical functional business relationships.
• Process/Knowledge sharing with team members and training the new resources in the team.
• Ensuring all documents submitted for CDD are in line with internal policies.
• Understanding the firm’s KYC requirement when completing documentation inclusive of Customer Identification program, Customer Due Diligence and Enhanced Due Diligence.
• Collection and verification of client confidential data via publicly available sources and internal sources.
• Understanding and implementation of KYC standards, Policies and procedures.
• To build and maintain relationships with stakeholders across the CDD chain including Middle Office, Client Owners, Global Client Data Management and Compliance.
• Perform client refresh through the review of client documentation, vendor database and data entered into systems to ensure all refresh requirements are met
• Contributed to the achievement of department goals through consistent high-quality work
• Enhanced team collaboration, sharing best practices for efficient processing techniques