Laxmi Narayan Sharma

Network Management: Oversee and maintain local area networks (LANs),ISP (internet service provider),PRI (primary rate interface) and internet connectivity.

• System Administration: Install, configure, and manage servers and operating systems. Ensure system reliability and performance.
• User Support: Provide technical support to employees, troubleshooting hardware and software issues.
• Security Management: Implement and monitor security protocols, including firewalls, antivirus software.
• Backup and Recovery: Ensure regular data backups and develop disaster recovery plans to protect critical information.
• Software Management: Manage software installations, updates, and licensing compliance.
• Documentation: Maintain documentation for IT procedures, network configurations, and system changes.
• Performance Monitoring: Monitor system performance and make adjustments to optimize efficiency.
• Vendor Management: Liaise with external vendors for hardware, software, and services, ensuring compliance and performance.
• Policy Development: Create and enforce IT policies and procedures to ensure best practices and compliance with regulations.
• Budgeting: Assist in managing the IT budget, including forecasting future technology needs.

• Technical Support: Provide first-line support to users experiencing hardware and software issues, both remotely and in person for windows and apple macbook.
• Troubleshooting: Diagnose problems with computers, networks, and software applications, working systematically to resolve issues.
• Installation and Configuration: Set up and configure new hardware, software, and peripherals for users, ensuring everything is operational.
• User Training: Educate users on how to effectively use hardware and software applications, including troubleshooting basic issues.
• Documentation: Maintain records of support requests, solutions, and user manuals to streamline future support efforts.
• System Maintenance: Conduct regular maintenance on systems and networks, including updates and patches to ensure security and functionality for Maximum uptime.
• Inventory Management: Keep track of IT assets, including hardware and software licenses, and manage inventory levels.
• Escalation: Identify and escalate complex issues to other IT specialized teams or Vendor when necessary.
• Customer Service: Provide excellent customer service, ensuring users feel supported and informed throughout the troubleshooting process.
• Network Monitoring: Monitor network performance and respond to alerts or issues, ensuring minimal downtime.
• Security Compliance: Adhere to security policies and practices, ensuring sensitive information and systems are protected.
• Collaboration: Work with other IT staff to implement and improve IT policies and procedures.

• Tracked problematic system errors by implementing various user support tracking metrics.
• Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
• Analyzed and managed software patches and versions necessary for successful operating system upgrades.
• Performed troubleshooting and maintenance of existing network systems.
• Maintained computer systems, installed and upgraded new systems.
• Upgraded operating systems and computer software to perform compatibility with programs.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.

• Conducted end-user reviews for modified and new systems.
• Completed software updates and assessed security patches for optimized computer use.
• Verified compliance with applicable performance metrics and compatibility expectations.
• Optimized networked software and operating systems by applying updates and patches.
• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
• Managed and monitored installed systems for highest level of availability.
• Resolved issues related to operational components for LAN, WAN and voice systems.