Summary
Work History
Overview
Education
Skills
Accomplishments
Interests
Timeline
Software
Company Description
Generic

C. B. Laya

Team Leader
Bangalore

Summary

Professional Objective: To secure a major position in Well Recognized firm to excel, deliver and achieve things with potential which can as well develop self as well as the firm. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious targets.

Work History

Team Leader

Standard Chartered Global Business Services
Bangalore
04.2018 - Current
  • Currently working with Standard Chartered, since 23 April 2018., FXMM operations.
  • Confirmation part for Cash, Tom, Spot and forward trades.
  • Handling client queries and reducing escalations.
  • Identified and resolved problems through root cause analysis and research.
  • Handled team of 4 for confirmation related to FXMM operations.
  • Established open and professional relationships with clients to achieve quick resolutions for various issues.
  • Conducted training and mentored team members regarding process and related changes.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Optimized client experience by delivering on time solutions and effectively troubleshooting issues.

Senior Officer

Worked with ICICI Bank Ltd
PALAKKAD
08.2015 - 04.2018
  • Handling Core into Operations
  • Sales Target Achievement
  • Creating Revenue to the Branch
  • Reducing Customer discrepancies

Channel Sales Manager Trainee

Worked with Vodafone Services Ltd
Nellore
06.2014 - 07.2015
  • Distribution Management
  • Retail visits to ensure proper service from Sales executives
  • Sales Target achievement as in distribution level
  • Exceeded goals through effective task prioritization and great work ethic.

Overview

9
9
years of professional experience
5
5
Languages

Education

PGDM - Marketing & HR

Emeralds School of Business
Tirupati
06.2012 - 05.2014

B.Com - Computers

Emeralds Degree College
Tirupati
06.2009 - 04.2012

Intermediate - Intermediate

Kendriya Vidyalaya No 1
Tirupati
06.2007 - 04.2009

AISCE -

Kendriya Vidyalaya No.1
Tirupati
03.1997 - 04.2007

Skills

    Knowledge of business operations

Client management

Quick Learner

Adaptable nature

Team Management

Communication

Accomplishments

  • Promoted as Team Leader in Standard Chartered Bank.
  • Received recognition from traders and country for very active performance with process and handling work.
  • Got selected for next Level within a year in Vodafone Services Ltd
  • Awarded for the enchanting performer in ICICI Bank Ltd
  • Topped University Rank both in PGDM and in Graduation
  • Published an article on "Drip Marketing" in Cyber Times International Journal, IIT Delhi
  • Topped university 2nd rank in graduation.

Interests

Travelling, Dancing and Reading Books

Timeline

Team Leader

Standard Chartered Global Business Services
04.2018 - Current

Senior Officer

Worked with ICICI Bank Ltd
08.2015 - 04.2018

Channel Sales Manager Trainee

Worked with Vodafone Services Ltd
06.2014 - 07.2015

PGDM - Marketing & HR

Emeralds School of Business
06.2012 - 05.2014

B.Com - Computers

Emeralds Degree College
06.2009 - 04.2012

Intermediate - Intermediate

Kendriya Vidyalaya No 1
06.2007 - 04.2009

AISCE -

Kendriya Vidyalaya No.1
03.1997 - 04.2007

Software

Packages: M S Office

Programs: C, Java, Outlook

OS administration: Windows10, Windows8, Windows7, Windows XP

Company Description

Currently Working with Standard Chartered Global business Services.

Standard Chartered is a British multinational banking and financial services company headquartered in London, England. Standard Chartered has a primary listing on the London Stock Exchange and is a constituent of the FTSE 100 Index. It has secondary listings on the Hong Kong Stock Exchange, the National Stock Exchange of India, and OTC Markets Group Pink.

Standard Chartered Global Business Services Private Limited provides back-office processing services. The Company offers wholesale and consumer banking operations, human resources services, finance and accounting services, software development and maintenance, helpdesk support, and IT solutions.

Similar Profiles

CREATE PROFILE
C. B. LayaTeam Leader