Cooking
Fathima Begum
Team Lead - Order To Cash Operations
Bangalore
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
4
4
Languages
Work History
Order To Cash Operations Senior Analyst(Team Lead)
Accenture Solutions Pvt.Ltd
Bangalore
09.2022 - Current
- Investigated system issues and implemented resolutions to reduce downtime.
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Optimized core processes to improve business performance and operational agility.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Identified and resolved problems through root cause analysis and research.
- Generated ad-hoc reports to evaluate specific business requirements.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Implemented business intelligence solutions to increase operational efficiency.
Order to Cash Analyst
Accenture Solutions Pvt.Ltd
Bangalore
06.2019 - 08.2022
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Inspected account books and recorded transactions.
Order to Cash Collections Associate
Accenture Services Pvt. Ltd
Bangalore
03.2015 - 12.2018
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Worked varied hours to meet seasonal and business needs.
- Trained and mentored junior staff on customer service strategies and techniques.
- Trained new team members on scripts, company services, and collection strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Customer Service Executive
Accenture Solutions Pvt.Ltd
Bangalore
05.2011 - 02.2015
- Developed working relationships with internal and external customers while assisting with account management duties.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Informed customers of upcoming promotions and deals to boost sales.
Education
MBA - Health Administration
Sikkim Manipal University
Gangtok 03.2012 - 12.2014
Bachelor of Science - Psychology
Bangalore University
Bangalore 06.2000 - 04.2003
Skills
Coaching and training
Certification
Corporate Training - Online
Interests
Watching Movies
Listening to songs
Internet Browsing
Timeline
Corporate Training - Online
11-2023
Order To Cash Operations Senior Analyst(Team Lead)
Accenture Solutions Pvt.Ltd
09.2022 - Current
Order to Cash Analyst
Accenture Solutions Pvt.Ltd
06.2019 - 08.2022
Diploma in Advance MS EXCEL
01-2017
Order to Cash Collections Associate
Accenture Services Pvt. Ltd
03.2015 - 12.2018
MBA - Health Administration
Sikkim Manipal University
03.2012 - 12.2014
Customer Service Executive
Accenture Solutions Pvt.Ltd
05.2011 - 02.2015
Bachelor of Science - Psychology
Bangalore University
06.2000 - 04.2003