Continuous Learning, Reading
Leege Lasya Puppala
Hyderabad
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Technical Account Manager
Planful
02.2025 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Handling FP&A issues and challenges.
- I helped them with new product enablements.
- Helped streamline the process and make sure they are getting their ROI.
- Created SOPs.
- Cross-functional collaboration.
- Ensure customers are using Planful effectively by providing support and running regular check-ins.
- Conducted regular account reviews to proactively identify areas of improvement and implement necessary changes.
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
Senior Account Manager – Customer Success
Keka HR
10.2022 - Current
- Managed enterprise accounts, improved customer retention.
- Built customer workflows, onboarding structures, and training materials.
- Successfully delivered over 50 client projects, with high satisfaction.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Conducted tailored training sessions on Keka HRMS modules, ensuring effective client onboarding and usability.
- Coordinated with technical teams for accurate configuration and deployment.
Senior Representative – HR & Payroll Support
Randstad
10.2020 - 10.2022
- Managed and resolved payroll queries for U.S. clients using Randstad's proprietary HCM software, ensuring timely and satisfactory issue resolution.
- Promoted to lead L1 support, overseeing the quick resolution of client issues, and supporting internal talent acquisition processes.
- Mentored and trained new hires, improving their ability to resolve customer queries effectively, and enhancing team performance.
- Engaged in stakeholder management to align support strategies with organizational objectives.
Customer Support Representative
Synchrony Financial
05.2016 - 10.2020
- Assisted U.S. customers can contact us via telephone by addressing inquiries related to banking products and services, including credit cards, payments, and billing issues.
- Reviewed account status, monitored transactions, and provided clarity on charges.
- Ensured full compliance with organizational policies, procedures, and quality standards.
- Consistently achieved frontline performance metrics, and maintained customer satisfaction ratings above 90%.
- Mentored new hires through one-on-one coaching, and regular performance feedback to enhance team capability and service quality.
Customer Service Representative
Tech Mahindra
01.2013 - 01.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys, and used the data to improve customer service.
- Managed escalations and improved service quality through customer feedback insights.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Team Lead Trainee
Hindustan Unilever Ltd
01.2009 - 01.2013
- Results-driven, self-motivated, and resourceful supervisor with a successful track record of building and maintaining great teams and communicating effectively with all staff.
- Highly organized, energetic, and flexible, with leadership qualities that have been exercised through experience. Having a proven track record of motivating the team to work together to achieve targets and improve efficiency.
- Having a proven track record of motivating the team to work together to achieve targets and improve efficiency.
- Supervising the day-to-day activities of a team. Driving operational efficiencies, raising customer service levels.
- Organizing workload, allocating tasks, and tasking the team on a daily basis.
- Preparation of relevant reports and documents for senior managers.
- Training of new staff.
Sales Promoter
Wipro Pvt Ltd
01.2008 - 01.2009
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Created and maintained detailed database to develop promotional sales.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Sales Executive
3M / Scotch Brite
01.2006 - 01.2008
- Promoted the sales growth of Scotch-Brite products within the store by implementing effective customer engagement and product placement strategies.
Education
Bachelor of Arts - English Literature
Dr. B.R. Ambedkar University
Hyderabad01.2019
Skills
Customer Retention, Activation & Churn Reduction
Interests
Timeline
Technical Account Manager
Planful
02.2025 - Current
Senior Account Manager – Customer Success
Keka HR
10.2022 - Current
Senior Representative – HR & Payroll Support
Randstad
10.2020 - 10.2022
Customer Support Representative
Synchrony Financial
05.2016 - 10.2020
Customer Service Representative
Tech Mahindra
01.2013 - 01.2016
Team Lead Trainee
Hindustan Unilever Ltd
01.2009 - 01.2013
Sales Promoter
Wipro Pvt Ltd
01.2008 - 01.2009
Sales Executive
3M / Scotch Brite
01.2006 - 01.2008
Bachelor of Arts - English Literature
Dr. B.R. Ambedkar University